YEP!
All too much depends on the hardware manager of course. My FIL, when he was the hardware manager in the Binghamton-area store, was the top HW manager on the east coast. Kept all of his people right up to date on every tool and everything was not only in working order, but clean and well maintained and even polished. After his retirement, he couldn't bear to even visit the store... bins empty, displays disorganized, tools missing parts and neglected.
The two Sears that I occasionally visit are that way. More sales people than customers and everything in the stationary tool display is crowded together, missing parts, tops corroded, and not a soul there that can begin to discuss the nature of any of the tools. Rather shameful I think, but apparently Sears doesn't care.
CWS
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