As you know I have in September purchased a Grizzly 18" open end sander, Bear Crawl mobile base, and extension bars for the Bear Crawl mobile base. When I ordere the mobile base and bars, the bars were on back order until October 16. I thought, okay 3 weeks no problem gives me some time to clean a space...
3 weeks came and went, and an email from Grizzly promising shipment by November 6. And looking at the order status page, they have delayed yet again until November 27th I think it was.
I have contacted Grizzly as I am no longer confident they are capable of fulfilling my order completely and the Bear Crawl mobile base is useless with this sander without those extension bars.
I am asking that they pay to take the Bear Crawl back as a return with full credit and allow me to order the in stock heavy duty mobile base which is massive overkill for just this sander, that is more along the lines of a base for a cabinet saw...
Well the response I get from Grizzly CS is, well song and dance about how they do their best to clear back orders and are only estimates on shipping days etc... Carefully worded word salad to avoid committing to taking the Bear Crawl back and actually making the issue right.
I hadn't heard of customer service issues with Grizzly before as they have enjoyed actually a pretty good reputation over the years, but I looked at their BBB records and, well kind of a gut dropper. They are A+ rated by the BBB but have a customer rating of one star.
So what is going on with Grizzly lately? Seems at least if this is to be believed, they pretty much are giving up on customer service? That just doesn't seem like the Grizzly I had done business with in the past.... Are people getting snottier or maybe did Grizzly go through an ownership / management change?
3 weeks came and went, and an email from Grizzly promising shipment by November 6. And looking at the order status page, they have delayed yet again until November 27th I think it was.
I have contacted Grizzly as I am no longer confident they are capable of fulfilling my order completely and the Bear Crawl mobile base is useless with this sander without those extension bars.
I am asking that they pay to take the Bear Crawl back as a return with full credit and allow me to order the in stock heavy duty mobile base which is massive overkill for just this sander, that is more along the lines of a base for a cabinet saw...
Well the response I get from Grizzly CS is, well song and dance about how they do their best to clear back orders and are only estimates on shipping days etc... Carefully worded word salad to avoid committing to taking the Bear Crawl back and actually making the issue right.
I hadn't heard of customer service issues with Grizzly before as they have enjoyed actually a pretty good reputation over the years, but I looked at their BBB records and, well kind of a gut dropper. They are A+ rated by the BBB but have a customer rating of one star.
So what is going on with Grizzly lately? Seems at least if this is to be believed, they pretty much are giving up on customer service? That just doesn't seem like the Grizzly I had done business with in the past.... Are people getting snottier or maybe did Grizzly go through an ownership / management change?
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