Worksharp 3000 online at Home Depot $62.25 + Tax and Shipping

[dkerfoot]

I got an email from HD. They are getting more stock and will honor my original order. I needed to call them to verify that I still wanted the item. My sharpeners should be in stock in about 30 days.

Same here. Major Kudos to HD on this one!

[MikeMorgan]

Me too! I'm glad "deleted" emails aren't really!

[Ozzie]

Same here on reinstating the order. Operater was extremely helpful and polite on the phone also. Way to go, HD!!!!

[JimD]

I didn't get the email until this afternoon but I just called and put in my order. I had to give them credit card information and will get a new order number if I understood right. Price is the same low number.

Jim

[jschnell1203]

I got my email today and already reordered my 2

[iceman61]

I got an email from HD. They are getting more stock and will honor my original order. I needed to call them to verify that I still wanted the item. My sharpeners should be in stock in about 30 days.

I got the same email today. It was past business time by the time I read it but I will be calling tomorrow.

[Hoakie]

All,

Just got done reading a thread on LumberJocks. Apparently HD is honoring orders after some pressure by WorkSharp.

I don't know if you can read it if you are not registered with LJ so here is the letter HD posted in the thread.

Dear Valued Customers,

On behalf of the entire Homedepot.com Team, we sincerely apologize for the inconvenience and frustration this issue has caused. We offered the Wood Sharp 3000 on our site at a closeout price during our Clearance Event promotion. Due to an overwhelming response for the item, we regrettably oversold and subsequently cancelled your order.

We are reaching out to all customers affected via email to resolve this issue. To make this right, we’ve partnered with Darex to secure inventory to fulfill your original order. This inventory will become available over the next 30 business days. If you are still interested in the item, please contact our Homedepot.com Resolutions Team at 1-877-467-3057 within the next 10 days and reference your original order number. Hours of operation are Monday – Friday 7:00 a.m. – 8:00 p.m. & Saturday/Sunday 8:00 a.m. – 5:00 p.m., CST. We are awaiting your call and look forward to serving you.

Sincerely,
Tish Poullard
HomeDepot.com Resolutions Manager

[LCHIEN]

that's very Upstanding of HD. Cool!
They could have just blown you off like other retailers when they made a mistake.
Great deal.

[Turaj]

This memo (which was posted on a Canadian woodworking site) should clarify the whole thing a bit more:

Memo From the President of Work Sharp

Hello Work Sharp Customer,

There was a market disruption with The Home Depot (US) and the Work Sharp WS3000 during the holiday weekend. While I realize this was an issue in the US, I noticed that Canadian woodworkers were participating in forums discussing the issue. Therfore I will explain what we think happened and what we are doing about it. To be clear, I only know what happened on Work Sharp’s end. I am assuming what happened at The Home Depot.

On Christmas morning, The Home Depot website posted prices for two of our tools: the Work Sharp 2000 and Work Sharp 3000 at approximately $32 and $62. Those prices represent a substantial discount from normal retail pricing. Usually the Work Sharp 3000 retail price is between $200 and $250. I can tell you these prices are well below the wholesale price for these products. Their system apparently registered an overstock of these units and initiated a sale. Unfortunately the offering was not automatically pulled from the website when The Home Depot’s existing inventory was gone. The following day their system cancelled all the back orders and when customers protested, the original mistake was compounded by customer service people blaming the cancellation on Work Sharp. To be clear, Work Sharp was not involved or informed of the pricing, orders or cancellations.

We are now talking with The Home Depot to address the irritation you have expressed. We have enjoyed a long and good relationship with The Home Depot and believe this unfortunate situation will be resolved in a satisfactory way for all concerned. I do not know what the final solution will be at this time but wanted to communicate with you to keep you informed. We will continue to communicate with you as more information is available.

Thank you for being a Work Sharp customer and supporting our company.

I would like to end by wishing you a Happy New Year and an enjoyable 2011.

Best regards,

Hank O’Dougherty.
President and CEO

So ... for those lucky one who ordered it, Enjoy!!!

[Cochese]

He's off by a day, but yeah.

[SHADOWFOX]

Awesome! Called and spoke to a very helpful CSR and re-ordered my WS3000.

This deal made my Home Depot loyalty metric off the charts. Definitely one of those customer service story of the year.

Also rep to Darex, LLC. (Beecher, IL) for working with Home Depot to fulfill these orders. This would have been the deal breaker. Way to go Hank!!!

Home Depot, Inc. & Darex, LLC's Net Promoter Score (NPS) definitely sky rocketed because of this. This would be one of those things that I can talk to friends and family at a New Years eve party tonight.

Disclaimer: I am not a Home Depot nor a Darex, LLC. employee. I am just a very satisfied customer.

Happy New Year!!!

[unknown poster]

If you haven't already seen them, take a look at the threads on Woodnet regarding this deal. One of the members over there sent a letter to Home Depot and that sparked their decision to honor this deal.

"So I sent an email to the CEO of Home Depot (worksharp 3000 related)"

"An Apology to our Valued Home Depot Customers - Work Sharp 3000"

Also, some interesting data from Worksharp in the thread "Work Sharp 3000 @ HomeDepot.com $77.19 Total , great deal"

[Cochese]

Those threads remind me why I never signed up for that site. So many DBs.

[Ozzie]

HD will probably write their loss off as Customer Relations/Advertising. I also think that, like Donald Trump says in the board room, "Somebody will be fired!".

[iceman61]

I placed my reorder today on the phone with HomeDepot Resolutions Department. Home Depot is tops on my list! Just wished there was one in my town.