It's amazing that Sears is still delivering these things despite the pricing error. Perhaps I have misjudged them...
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Has anyone who actually got one charged to their credit card, had a credit put back on the card? Both of my friends that tried to get one and have not been able to, never got a charge put on the card. My first try was the same. But the second try got charged that day (Fri), and was never taken off. Even after being told twice it would be. Once by email and once by CS. I received the press one week later.Comment
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I have been fighting with Sears to get the charge to my credit card reversed. When I originally ordered the drill press, I chose "pick up" at one of my local stores. I received (2) e-mails from Sears - one that said my order had been canceled and another that said my order was ready for pick up. I decided to try to use the "pick up" e-mail to see if I could get the drill press. I scanned the bar code at my local sears and the associate that came to help me said that he could not release the drill press because the sales price was a mistake. I didn't argue with him knowing that it was a mistake and I thought that this would be over. It is now 2 weeks later and it wasn't until 2 days ago that I was able to resolve the credit card charge reversal problem. After (4) calls to the Sears.com customer service desk, I finally reached someone who was interested in solving my problem. From what I was told, once the pick up order is scanned, it is now a "process" within the local store and not with Sears.com. The local store has to perform the credit card charge reversal. The (good) customer service rep that worked with me 2 days ago called the local store and conferenced me in with the local store associate that would perform the charge reversal. To my surprise, the store associate called me back once the reversal was performed and then mailed me a confirmation of this transaction.
Note - If you are wondering if your charge reversal transaction has taken place, the customer reps at Sears.com should be able to look at the "AIS" system (whatever that is) and see the transactions for your credit card.Comment
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My card has been charged and when I called the store where I asked for it to be delivered they told me I have a delivery date ov Nov 23. So so far so good, I don't mind waiting if I am truely going to get it.I love lamp.Comment
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and the war rages on ....
As posted earlier I had gotten an actual STORE receipt for the DP at a price actually less than the advertised price with a promise delivery date of 11/1/2008 ... I called the store yesterday (11/1) and asked if my DP had arrived ... after a lengthy call I was told that although the DP did not arrive on the truck they would take one out of stock and make it available to me at customer pickup ... it was my BAD luck I supposed that I did not hop in the truck right then and try to pick it up ...
Around 10AM today I received a call from the store manager "Dan" advising me that the reason the DP did not arrive as promised was because it was a pricing error on sears.com and he would in fact NOT honor the price. I haggled with him on the phone long enough for him to grudgingly give me his last name, and when I asked if there was anyone there higher than him I could talk to he said "no" .. so I asked for his supervisors name ... and when I got that I asked him WHERE this guy was and "Dan" refused to tell me ... I explained to him that I was not going quietly into the night ... I have a valid dated store receipt, my credit card has been charged, and I was told as recently as YESTERDAY that I could in fact drive the 45 miles into the store to pick it up and I know for a fact MANY of these have been and are still being delivered at that price point regardless of whether or not it was a pricing error.
At this point Dan wasn't "rude" but had stopped trying to be helpful and gave me the Sears "1-800-we really don't care" number for customer service ... and I called them ... laid out my sad tale of woe ... acknowledged that it may well have been a pricing error but at this point I had basically been promised 3 times (once by Sears.com) and twice by people at this local store that I could indeed have the drill press for a specific price ... we have in my opinion gone beyond the pale and they need to step up ...
So ... I am now waiting on a call (within 72 hours and weekends don't count) from someone in the great Sears ivory tower to see if I get any satisfaction ... I'm not holding my breath at this point.
p.s. ... about 10 minutes ago I got an automated call from sears telling me my package was ready for pickup ... bet not!"Like an old desperado, I paint the town beige ..." REK
Bade Millsap
Bulverde, Texas
=> Bade's Personal Web Log
=> Bade's Lutherie Web LogComment
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1) Stores do NOT like you calling the customer service complaint line. They are supposed to handle all problems in store. The folks at the complaint department have a pretty good amount of authority to change price, availability, etc. You may have good luck with them.
2) The store manager is probably not being indifferent, his hands are simply tied by higher level management.
3) That automated pick up call SHOULD mean it is sitting there waiting for you to pick it up. Call and confirm, with the warehouse folks.Comment
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Well I TRIED to pick it up ...
actually since I had received the automated call ... I did call the merchandise pickup ... and they verified that "my" DP was in bin #1 and ready for pickup ... I told them ".. don't let anybody have that puppy I am on my way ... " and before I could get my keys together the phone rang and another "dept supervisor" called to advise me that he had overheard the call I just had with "Tammy" and in fact my order was in the process of being canceled and I could NOT come pick it up ... OH if only I had gone yesterday but life got in the way ...
"Like an old desperado, I paint the town beige ..." REK
Bade Millsap
Bulverde, Texas
=> Bade's Personal Web Log
=> Bade's Lutherie Web LogComment
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I used to work at sears in the 70's and CS job was to do ANYTHING reasonable to make the customer happy, now this is not the case at all, it is as bad as HD. I have had no success in 4 different canceled orders with" price errors". They will do nothing at the store or .com and really do not care that anyone is unhappy or that this policy of some got to buy the DP at the sale price and most did not.AndrewComment
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Bade, was yours an online order or a backordered in-store purchase? I am in the latter category so want to know if anyone has had a problem w/ that.Never met a bargain I didn't like.Comment
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In the store after onlince cancelled ...
The basic story is I got the "ready for pickup" order from Sears.com .... went to pick it up was told by the local manager there that they had no stock BUT that he would cancel my sears.com order and sell me one at that price "from the store" and then order it for me to the store ... and he did all of that and in fact ... I have the store receipt showing a expected delivery date of 11/1/2007 from the store itself ... which is why I believe they really need to pony up ...
I contacted my lawyer and related the whole saga to him .... his first question was "did I know at the time I ordered that it was a price mistake?" .. and in fact no I did not ... it wasn't until I actually got backonline after getting the "ready for pickup" and then having the store cancel that order and reorder for me from the store that I satrted seeing "mistake" forum entries AND it was a while after that before Sears.com actually took the price down ...
My lawyer suggested that I give them the 72 hours to contact me and if they don't or I'm not satisfied ... I should go to my local Justice of the Peace court and tell them I want to sue ... they will notify Sears of the suit ... and then Sears has to pay for a lawyer to deal with it ... he suspects that at that point they will give me the blasted drill press and if not I have ground to sue not only for the $75 filing fee BUT the actual replacement cost of a like drill press regardless of the pricing error. Something about "duty to get replacement" due to the binding contract of the store receipt ....
More than anything else at this point I believe Sears needs to step up to the fact that 4 times (3 at the actual store) they have promised me the drill press at the advertised price ... regardless of pricing error or not ...
Just have to see but at this point I'm ready for a small fight in court
"Like an old desperado, I paint the town beige ..." REK
Bade Millsap
Bulverde, Texas
=> Bade's Personal Web Log
=> Bade's Lutherie Web LogComment
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I'll be very interested to hear how it turns out. It irks me just reading it. It took them days to do it but they cancelled my order as well.
SteveComment
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Bade thanks for the info... did your credit card actually get charged? Mine did, so I am hoping this will make the difference in case it is questioned when it comes in... mine is due at the end of this month.Never met a bargain I didn't like.Comment
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Well, I finally got the cancellation e-mail today. At least they appeared honest and said they were cancelling it due to lack of inventory. I'm sure that is now the standard answer on this. I've called several store several times in the area, and no one has stock. Hoping that maybe they will hold up to their promise that if I reorder, they will give it to me at $180. Will have to see."It's a dog eat dog world out there, and I'm wearing Milk-Bone underwear."- Norm (from Cheers)
Eat beef-because the west wasn't won on salad.Comment
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