quote:Originally posted by LinuxRandal
They are trying to hit a mark with the Craftsman crowd. The difference is Craftsman has a lifetime warranty AND a satisfaction guarantee, and a wore out or broken tool always falls under the later. It is a common scam for stores to push warrantees, I purchased a ceiling fan from one of the clubs, at the bosses order. It said Lifetime warrantee on the box and they still tried to sell a lifetime warrantee with it. I asked how many more lifetimes does their extended one cover.
quote:Originally posted by leehljp
Ridgid's lifetime warranty is a point of contention to some people. The warranty is lifetime against defects - a great selling point until the motor burns out two years down the road and they tell you that is normal wear and tear.
Life Time Warranty against defects is NOT Life Time warranty against normal wear. If something breaks due to what they deem "normal" wear, it is not considered under the warranty. Whether to replace a "normal wear breakage" for free or not is up to the local HD manager, and there are some fine managers out there. But there are also some that stick to the warranty as it is written.
Some people, including me, consider this wording to be deceptive. I know what to listen for, so I know the truth behind it. The makers know the truth too and also know that most new buyers will NOT know the difference. Intentionally taking advanteage of other people's ignorance has been around a long time and some people think that is perfectly OK. I do not! I have a hard time trusting people and companies who do that intentionally and throw that into the selling point knowing that difference.
Ridgid's lifetime warranty is a point of contention to some people. The warranty is lifetime against defects - a great selling point until the motor burns out two years down the road and they tell you that is normal wear and tear.
Life Time Warranty against defects is NOT Life Time warranty against normal wear. If something breaks due to what they deem "normal" wear, it is not considered under the warranty. Whether to replace a "normal wear breakage" for free or not is up to the local HD manager, and there are some fine managers out there. But there are also some that stick to the warranty as it is written.
Some people, including me, consider this wording to be deceptive. I know what to listen for, so I know the truth behind it. The makers know the truth too and also know that most new buyers will NOT know the difference. Intentionally taking advanteage of other people's ignorance has been around a long time and some people think that is perfectly OK. I do not! I have a hard time trusting people and companies who do that intentionally and throw that into the selling point knowing that difference.

LCHIEN
Loring in Katy, TX USA

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