I went to the new HF store today in the south Memphis area (Southaven MS) to pick up a VS buffer polisher seen here. On the web site and in the store they are listed as on sale for $39.99. Well, I presented the normal 20% off coupon for any one item and the lady at the register turned it down because she said that the register would not allow the 20% coupon on the item. I argued pleasantly with the lady and told here that other stores have been doing this for years. She called the manager.
The manager said that the 20% coupon has exclusion items, - and I replied that I know but this item was not on that exclusion list. Then they said that the 20% coupon does not apply to anything that is on sale. I replied that was not true because I have purcased most of my HF items that are on sale from stores in Springfield MO, Dallas TX, Jackson MS, Memphis Summer Ave (and others) with 20% coupon. I mentioned that even online, I have applied the 20% coupons on normal sale items. The manager said that for me, he would over ride the register and let it apply in this case.
I think someone in management has just missed some very basic training.
If I knew where to contact HF headquarters, I would certainly report this!
The manager said that the 20% coupon has exclusion items, - and I replied that I know but this item was not on that exclusion list. Then they said that the 20% coupon does not apply to anything that is on sale. I replied that was not true because I have purcased most of my HF items that are on sale from stores in Springfield MO, Dallas TX, Jackson MS, Memphis Summer Ave (and others) with 20% coupon. I mentioned that even online, I have applied the 20% coupons on normal sale items. The manager said that for me, he would over ride the register and let it apply in this case.
I think someone in management has just missed some very basic training.
If I knew where to contact HF headquarters, I would certainly report this!
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