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I ordered some chea....um...inexpensive stuff from HF. They goofed up the order. Anyone have experience with their customer service? Just curious what I'll be in for tomorrow. Not a rant, just curious.
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*****Measure twice, cut once.....rats, back to the lumber yard.***** -
usually they're pretty good.
returned stuff on one or two occasions. But haven't had to recently.
Loring in Katy, TX USA
If your only tool is a hammer, you tend to treat all problems as if they were nails.
BT3 FAQ - https://www.sawdustzone.org/forum/di...sked-questions -
I have only dealt with their brick and mortar store, but it seems their policies for customer satisfaction are very good. Good luck.
EdDo you know about kickback? Ray has a good writeup here... https://www.sawdustzone.org/articles...mare-explained
For a kickback demonstration video http://www.metacafe.com/watch/910584...demonstration/Comment
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I've had good experiences with their customer service. They've done exchanges without a receipt.
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I have done plenty of business with HF over the years and they have had good service. I have only done one online order from them, and didn't need customer service though...Please like and subscribe to my YouTube channel. Please check out and subscribe to my Workshop Blog.Comment
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Follow-up
Talked to HF customer service this morning. The gentleman was polite, answered all my questions, and will be sending out the missing item asap. Was a good experience.*****Measure twice, cut once.....rats, back to the lumber yard.*****Comment
LCHIEN
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