Capital One GRRRRRRRRRR

[Shep]

So the LOML made an error. We do all of banking online with our bank and the time came to pay the mortgage. Click ,click, done and done. Then I was looking at our account the other day and I noticed she sent the money to our capital one card instead of the mortgage company. This was imediately followed up by panic and a cold sweat.

So I called Capital one on 4/6 to see what we could do. The rep said no problem, I'll need your account number and rounting number to send it. No problem, done and done, I should get it in 3 days she told me.

So, I figured I would check on it today, being 4 days later. Called the bank, nothing in the pipeline. So back to Capital one I go. This time I get another girl who state they can't do electronic refunds. So they then bump me to another individual who can help. We can refund it to you, she states, but it will be a paper check, takes 30 days to process, and 10 days to mail? Sounds great....no so much. So I figured I would contact my mortgage company on the off chance they would let me pay the mortgage with the credit card the credit was one. No go they said.

Finally I called another person from Capital one and finally got some answers. We can do a rushed check, that you'll get in about 3 weeks? she stated. No go I stated. Finally, she offered to waive a cash advance fee so I could "charge" it against the account at my bank, and the bank could put the money back into my account. Let's do that, I stated.

2 hours later we're good to go. As a side note, I've never had a problem with this company before, but I'm thinking of canceling this card out of spite.

[pelligrini]

Ouch,

I have found that the first level regular customer service folks all follow a different playbook depending on who you talk to, and none of their plays are valid. I spent three weeks futzing over a Chase account, always getting a 'we don't do that' when the previous person said they did. I finally found a phone number online to a higher up corporate office and got the matter resolved in minutes.

[cgallery]

Why in the world did the first CS person say they could refund it via electronic transfer? What magic buttons did she think she was pressing on her keyboard to accomodate this?

I strongly suggest you switch to a CC outfit with better customer service.

But I don't know of any.

[Richard in Smithville]

Can you withdraw funds against your card then deposit it back again againt your mortgage?

[Shep]

I strongly suggest you switch to a CC outfit with better customer service.

But I don't know of any.

Agreed. This card is a low balance card that I have had a long time. I've got another with much beter customer service.

[Shep]

Can you withdraw funds against your card then deposit it back again againt your mortgage?

In essence that's what I did. I took it out of the capital one card as "cash advance" then put it into my bank account and paid the mortgage via electronic bill pay.

[Alex Franke]

Wow. I['m glad it worked out.

but I'm thinking of canceling this card out of spite.

I think canceling your card will lower your credit score. Getting a replacement card might also lower it. ...come to think of it, I think breathing and drinking water will lower it, too.

[Richard in Smithville]

One you pay it off, put it in a dark place and never use it. If the company questions you on the lack of use, then you can explain your reasons.

[crokett]

Uhhmm..... playing devil's advocate here, but your wife messed up. You were offered two solutions from Capital One to fix a problem it did not cause that did not meet your timetable so you refused them. It finally found a solution to a problem it didn't create. What is your problem with Capital One? The first rep who told you she could do the transfer? It not having a better solution than the one you accepted?

I've had my share of issues with CC companies, but I also know when I messed up.

[sweensdv]

Wow. I]....I think canceling your card will lower your credit score. Getting a replacement card might also lower it.

I've never understood why that is if it indeed is the case. I guess I'll find out if it's really true as we just got done canceling all of our credit cards but two. I would hope that not being in debt to multiple credit cards companies will not hamper any effort of getting a loan in the future if we need one.

Credit cards are just too easy to use and abuse so we decided to just eliminate the temptation. You'd be surprised as to what one doesn't really "need" when one doesn't have the cash in the wallet when the "want" urge strikes.

[Alex Franke]

I've never understood why that is if it indeed is the case.

I think they like to see a high available credit to balance carried ratio, without a lot of new requests for more credit. So when you cancel a card, that lowers the total credit available. And when you get a new card, you were just offered more credit. The "new credit" penalty disappears after a while, though.

(To be clear, this is what I read at one point -- I don't know for sure how it really works, but it seems reasonable to me.)

[Shep]

Uhhmm..... playing devil's advocate here, but your wife messed up. You were offered two solutions from Capital One to fix a problem it did not cause that did not meet your timetable so you refused them. It finally found a solution to a problem it didn't create. What is your problem with Capital One? The first rep who told you she could do the transfer? It not having a better solution than the one you accepted?

I've had my share of issues with CC companies, but I also know when I messed up.

My bigest issue is with the first person I spoke with. Not only was she wrong, but from what a manager told me, no one has the athority to do what she did. Now she has my account number and routing number. Secondly, no one bothered to call me back and say they couldn't do it this way. Everyone I talked to had a different answer. I understand that she could have miss-spoke, but everyone I talked to? Getting the money back wasn't the issue, I knew I would, the issue is that they over promissed what they could do, didn't follow up to say they couldn't, and were not consistant. The last manager I spoke with has agreed to waive the cash advance fee so I could get a quicker solution. I still have a feeling that when I check my account there will be a fee. I'm still keeping my fingers crossed.

Trust me, my wife feels horible for putting me through this and I know who is to blame.

I just dont want this to happen to someone else down the line and they have given me no reason to believe otherwise.

[toolguy1000]

and the moral of the story is...........................never deal with capital one. they are a notoriously crummy bank. their credit cards usually have some of the highest fees and penalties in the industry. i dropped them years ago and have never looked back.

[cgallery]

What is your problem with Capital One? The first rep who told you she could do the transfer? It not having a better solution than the one you accepted?

I've had my share of issues with CC companies, but I also know when I messed up.

That first rep is all it would take to make me very upset.

(1) She didn't do something she offered to do.

(2) She apparently never had the ability to do it in the first place.

(3) She never followed-up w/ a call to the customer with an apology and explanation.

The rep. that finally proposed the cash advance w/o interest should be stuck in the cloner, because he/she was thinking outside the box.

[LCHIEN]

i find the customer service at banks is going to zero on the few times i've needed it. On top of that they pay me sub 1% interest on my money but god help me if i use my credit card they charge me 18-19% interest.

Then I think the banks are behind all this real estate market crash that fueled the current depression/recession whatever the heck it called. No one at the banks paid the price for this, they just took our 700 billion in free loans and paid themselves millions in bonuses for bailing themseleves out of it with our free bailout money (as if they couldn't do it with the .75% money i already loan them) and i just don't like banks anymore. Is there any wonder why?