Parts order

[Salty]

Anyone here order from Sears PartsDirect?
I did, but now I wish I hadn't.
All of the items I ordered for the TS were showing in stock.
Now I get an email back and the only thing available is the arbor nut.
I will try to cancel the order but may not be able to.
As I recall, Ryobi direct did not have all of the items either.
Is this an indication that parts are becoming scarce?

[crokett]

I've ordered a few parts from parts direct, but for appliances. Never had a problem with them. Have you tried Dixie Sales or OrderTree? That was who I got parts from back when my saw needed shims and belts.

[LCHIEN]

i have looked at them many times. I notice that Sears Parts Direct seem to have a minimum part cost of $2.16 - a price for example that compares to 40-something or 60- something cents for the same part on other websites. So a handful of small plastic fittings and some oddball nuts and bolts that might add up to 4 or 5 bucks on M&D mower for example might cost $12-20 bucks on Sears. I could understand that if the shipping was free but it'll cost an additional 6 or 7 bucks.

Another odd thing about the Sears parts is how the same identical part for the 22811 saw and the 21829 saw can have vastly different costs. For example the two arbor wrenches for the 21829 cost $9 something apiece, the same wrenches for the 22811 saw are like $4 or 5-something. The wrenches are the very same to my knowledge the 21829 and the 22811 are different trim versions of the same basic saw design. Similar difference for the drive belts.

I guess it pays to comparison shop.

I'd really be annoyed to place an order for parts and a few other parts to round out the order only to have them say they were out of stock on the parts I really wanted. Especially after the website indicated they had them in stock.

Frankly, I'd use Sears to confirm the right parts but order from other sources if possible.

[Pappy]

I have used them in the past but no longer. Like was mentioned, they are over-priced. I was able to have parts delivered to a service center for pick up, but they stopped that so now it is shipping and the sales tax.

[reddog552]

Just ryobi parts

This guy is on e bay. Charged Me $25.00 shipping on $18.00 parts.Package was clearly marked $4.20 shipping. Asked him what the other $20.00 was for told me HE charges multible Shipping& Handling charges,He allso told me he had a lot of time on research ? on my parts which were listed as in stock.

[woodturner]

Another odd thing about the Sears parts is how the same identical part for the 22811 saw and the 21829 saw can have vastly different costs.

It's that whole inventory/carrying cost issue again.

The part price is based, in part, on how many they sell. For "slower moving" parts, the carrying cost is higher and is reflected in a higher part cost. So what appears to be the same part ( and could actually be the same part with a different part number) sells at a different rate and thus has a different carrying cost.

In addition, Sears sells products manufactured by other companies. Often their contractual agreements restrict them from selling below the manufacturer's cost and may restrict them from selling parts at all. I ran into this a while back with a garage door opener. Needed a new circuit board, $35 from Chamberlain or $90 from Sears. The contractual agreements prevented Chamberlain from selling it to me and prevented Sears from selling it for less.

[Norm in Fujino]

I've ordered from them before, but nothing for saw parts; my needs were for their reverse-osmosis water filters. Since last year I've gone with another manufacturer, so no recent experience, sorry.

[LCHIEN]

by the way, i understand the arbor nuts, 5-8" with a reverse thread, are commonly available at hardware stores like ACE. they're a common part on many table saws and some miter saws and circular saws, for their arbors. Probably should also be available at any store/shop that does tool repairs.

Funny how those darn arbor nuts are always falling into the guts of the machine... just before you button it up after a blade change. I've often thought about buying a spare arbor nut based on the principle that having a normally hard-to-get spare on hand prevents you from losing a key part when you need it most. Must be one of those Murphy's law corollaries.

[capncarl]

Ive had good luck ordering from Sears parts via phone. I find it online and then call them. If it is out of stock they will tell me and I can wait on it or find another source. The shipping cost is verbally agreed on right then so no suprises there. Not always happy with the costs of parts and shipping but at least my credit card # is not hijacked over the phone as easily as on-line.

A spare arbor nut is a good thing, but a lost arbor nut hiding in the dark bowels of the saw is a sure way to trash a blade and gut the mud scared out of you in the process. It puts new meaning to the term kick back.

capncarl

[LCHIEN]

...

A spare arbor nut is a good thing, but a lost arbor nut hiding in the dark bowels of the saw is a sure way to trash a blade and gut the mud scared out of you in the process. It puts new meaning to the term kick back.

capncarl

you're right, I'm not too worried about the saw blade sucking up the nut so much as the DC and when the nut hits the Steel impellor, ouch!

[master53yoda]

I ordered a set of belts, and both sets of shims for my bt3000

they back ordered the shims that fell out and are sending the stuff that I really did not need to have, to get my saw back online.

Now what?????????????????

[L. D. Jeffries]

You bet it will scare the s**t out of you. I keep a magnet on a flex extender since I seem to always drop the stupid arbor nut down the chute. Got enough white hair without wondering what that "clange noise" was all about!

[Salty]

I placed the order on Friday 1-22, late in the evening. I didn't expect much information until Monday. The confirmation listed all of the items as in stock so I thought all was well. Saturday evening I checked the status of the order and it indicated the only part in stock was the arbor nut and the other items were on backorder. This was one of each of the shims, 2 blade washers, both blade spaces and 2 slides for the fence. I then sent a request to cancel the order via their website. Last night I got an email from their webmaster but it looks like a form response. I called today at noon and had them mark the order for cancellation. The rep said the arbor nut had already shipped and that I could either refuse it or keep it and call them and they would credit the shipping charge. That may be what I do. Tonight I got an email stating that "the cancellation is pending with the vendor". Whatever that means.
I also sent a list of all the same parts to M&D and asked if they were in stock. They said 2 of the numbers were not in their database. Well, that's odd because I pasted the numbers from the cart on their website.
The saga continues!

[Salty]

So, M&D says the numbers don't show up in their database when checking stock. They did confirm that the numbers can be put on an order on their website. The email states: 'either it is an item that is no longer available or an item that you may have to go through the manufacturer to obtain'.
So I asked why that isn't evident on the website.
And I also asked why they didn't check that for both numbers and tell me when they wrote back. Sheeesh!
I'm checking somewhere else. This is silly dealing with them.

[cgallery]

Yes, I've had problems when ordering parts from Sears for the exact same reason. All parts show "in stock" but then switch to "B/O" once the order is placed.

It has happened on more than one occasion.

At first I thought it was a drop-ship issue (but the customer should still be alerted to the fact that the item will be shipped by a third party).

But the parts I've ordered have been shipped from a Sears facility. So it seems to me that they purposely mislead people on stock issues because they don't want to lose the order.