Banned from Amazon.com?!

[scmhogg]

In the mid 60's I worked for Sears. They had a satisfaction guaranteed policy. The only person in the store that could say no to a customer, was the store manager. I worked for customer service and it was clear that our manager did not want to have to say no to any customer.

One guy, returned most everything he purchased, and asked for adjustments for anything he kept. Finally, he demanded payment for damage to his car. Seems someone in the auto center had told him no. This upset him so much that he forgot to set his handbrake and his car crashed into on of our fences, taking down 12' of chain link.

Finally, I got permission the pick up his Sears card and ask him to shop elsewhere.

Steve

[Uncle Cracker]

Finally, I got permission the pick up his Sears card and ask him to shop elsewhere.

Nobody had to get permission to take my Sears card. I gave it to 'em. They raised their interest rate back in the early 90's to like 22% when all other cards were dropping to somewhere around 4%. By that time, I had been a faithful customer for 20 years and never even had a late payment. Sticks in my craw to this day...

[Uncle Cracker]

Good question - Jeffrey Schronce has not posted here since January. Anybody know what turned him off this site?

He must have been sucked into the same vacuum that got Ken Massingale, Gwyneth, and others... Miss them all...

[Mark Smith]

Don't know exactly what happened to Jeffrey but on another forum he was listing some of his woodworking equipment for sale. Lost the space he'd been using, or something like that.

[docrowan]

Nobody had to get permission to take my Sears card. I gave it to 'em. They raised their interest rate back in the early 90's to like 22% when all other cards were dropping to somewhere around 4%. By that time, I had been a faithful customer for 20 years and never even had a late payment. Sticks in my craw to this day...

I believe that around that time Sears began to make more money off their credit card business than they did the sale of their merchandise. As Dave Ramsey puts it, they became a credit card company with some stuff out front for sale.

[radhak]

Don't know exactly what happened to Jeffrey but on another forum he was listing some of his woodworking equipment for sale. Lost the space he'd been using, or something like that.

funny - we talk about him (and Amazon), and it turns out today is Jeffrey's birthday (saw it on the front page here)!

[ironhat]

Don't know exactly what happened to Jeffrey but on another forum he was listing some of his woodworking equipment for sale. Lost the space he'd been using, or something like that.

I bought some wood from Jeff two weekends ago. He said that his business has been crazy (insurance adjusting) and he was four days from making a move to Reading, PA, in order to be closer to the majority of his clients. He was selling off what he didn't need or didn't want any longer - including machinery. He sold me a beautiful lot of curly maple, birdseye maple, wormy maple, red oak, ash and sycamore at 50 cents on the dollar. He just couldn't move the massive load of wood he had stored in his garage. He didn't say why we haven't heard from him here but he sure is one busy man. Yea, I miss him here too.

EDIT: I forgot to mention that he didn't lose his shop space - it was in his detached garage. I don't know what the new arrangement holds in store.

[Knottscott]

Don't know exactly what happened to Jeffrey but on another forum he was listing some of his woodworking equipment for sale. Lost the space he'd been using, or something like that.

I get around to a few other forums that he posts on....I haven't been looking specifically for his posts, but now that you mention it I don't recall seeing anything from him at all. Hope all is well with him.

[tsbrewers]

In the mid 60's I worked for Sears. They had a satisfaction guaranteed policy. The only person in the store that could say no to a customer, was the store manager. I worked for customer service and it was clear that our manager did not want to have to say no to any customer.

One guy, returned most everything he purchased, and asked for adjustments for anything he kept. Finally, he demanded payment for damage to his car. Seems someone in the auto center had told him no. This upset him so much that he forgot to set his handbrake and his car crashed into on of our fences, taking down 12' of chain link.

Finally, I got permission the pick up his Sears card and ask him to shop elsewhere.

Steve

About 15 years ago I happened to be standing in our local Sears store when a customer was returning a lawn tractor since he wasn't satisfied. I will give Sears credit when they did take the return even though the tractor had to be 15 years old. Of course they did say he wasn't allowed in a Sears store ever again.

Unfortunately I had more than my fair share of poor CS experiences in Sears stores and have kicked myself out. I haven't stepped foot in one for at least 10 years.

Brew

[gerti]

What do you expect from a company that sells dog fighting videos, and when emailed about it defends it with a "free speech" blurb? My wife and I have been avoiding them like the pest for years.

[jussi]

They also won't be accepting paper checks or money orders

Paper Checks and Money Orders

We will no longer be accepting paper checks or money orders beginning September 11, 2008. If you place an order with a paper check before September 11, your order will be processed as usual. Learn more about other payment methods we accept.

[sbs]

Way back when, I noticed that Amazon will list things at unrealistic prices then refuse to honor the price claiming it was made in Error. In any brick and mortar store if something similar happens they are required by law to honor the price advertised until they can advertise a correction.

Not true in any of the US states I've lived in. A quick google search suggests that it's not true in the rest of them either.

[cabinetman]

What doesn't make sense is if they give a client a big "heave ho", "don't come back", why would they offer an "appeals email option"?
.

[LCHIEN]

They also won't be accepting paper checks or money orders

Paper Checks and Money Orders

We will no longer be accepting paper checks or money orders beginning September 11, 2008. If you place an order with a paper check before September 11, your order will be processed as usual. Learn more about other payment methods we accept.

I guess beads and IOUs are out of the question, eh?

What doesn't make sense is if they give a client a big "heave ho", "don't come back", why would they offer an "appeals email option"?
.

In the US, if you get the death sentence, you get the automatic appeal.

[Uncle Cracker]

Since the "appeal" is not with a neutral and objective party, the outcome is probably a forgone conclusion... The process is probably aimed more at heading off litigation, by offering up some token form of implied recourse to the banned buyers.