HF - Returned Nailgun

[Bill in Buena Park]

Most know that HF has a decent return policy - but I was pleasantly surprised today when I walked into my local HF with a defective 18g nailer/stapler combo - no receipt - and they replaced in without question.

I had been to another HF recently and mentioned my dilemma - the nailer was new, had a defective piston-cylinder (cracked and leaking air), but didn't have my receipt - they told me that the best they could do was sell me a replacement warranty for $9 (which I hadn't bought), and then they'd replace it.

So expecting to pay the $9, I was shocked when I walked in with my defective nailer and was told to "just grab another, and your good to go".

Footnote - this is the first of 6 HF nailers I own (Framing through pin) that has been defective.

[DUD]

We get good service here also. Bill

[eezlock]

HF returned nail gun

I did basically the same thing a couple of years back with one of their brad nailers. It was defective(broken) returned it store with no sales receipt....
they replaced it no questions asked, and I still have it.

[Hoover]

Some people complain about HF's quality, but I have yet to have any problems with my Harbor Freight power or hand tools.

[fastfoodkills]

The HF in Woodland Hills, CA has provided nothing but outstanding customer service. I've returned the aluminum ww clamps after breaking the casting with no questions asked. They've also done plenty of price matches for me against the often lower online price (always bring a printout with you). The dial indicator and magnetic base were perfect examples - in the store they were $15.00 each - a very good price to begin with. The online price was about $9.95 each. The savings after the price match was 50% off!

[cabinetman]

I can't even get my Duo-Fast guns looked at for a minimum bench fee for the same money or less than a HF nail gun. Hey, for $20, if it blows up...take it back.

I did return a grinder that disintegrated and I didn't have my receipt, and they just exchanged it on the spot...with a smile.
.

[pacwind3]

Interesting thread. I got my first compressor around 9 years ago, and wanted to get a brad nailer. I admit: knowing that the tools at harbor freight are "cheepo imports" I wasn't sure about the idea of having 100 psi in a nailgun. But who can pass up the price? So I bought one. Here I am with two HF brad nailers and one pin nailer and I really like them all. I am especially fond of the pin nailer, pretty sure I paid under $20. Anything equivelent is over $100. It works flawlessly and the results are great.

[crokett]

I returned a defective laser level with no receipt and my choice was either a replacement or store credit. To actually get a refund I believe you have to have a receipt. Other than the cracked bubble glass on the level I am happy with the HF tools I have.

[adauria]

Same experience here with a roller stand that came with the wrong screws for assembly (believe me, it was wrong! I bought 2 of them and successfully got the first one going). They were really good about it.

-Andrew

[gordons]

All too often, we are ready to criticize. Somehow we never stop to say thanks when we should.

I'd like to take this opportunity to thank the manager Dana and all his staff at the Pineville HF store for their excellent service, help, courtesy, friendliness way above and beyond the call. They have been this way from the minute the store opened a few years back. Not once have I encountered a problem with returns or any other customer service related matter.

They have earned my ongoing business and I can highly recommend them to anyone in the area, or who may be passing through.

[JR]

I had a little less luck today. I found a DC remote-control system at the store. Got it home and the key-fob remote was not in the box.

I phoned support and discovered that it is a discontinued item. 6-8 weeks to get the remote from the OEM. Th\ey offered to do a search for any available part, which takes five days to do the search. Plus shipping time.

I can't really fault the cust. serv. tech, who was efficient and business-like.

JR

[Ed62]

There are some items I probably wouldn't buy from HF, but because of their return policy, I have bought several things. Only had one return, and it was not a problem at all.

Ed

[Hawk]

All too often, we are ready to criticize. Somehow we never stop to say thanks when we should.

I'd like to take this opportunity to thank the manager Dana and all his staff at the Pineville HF store for their excellent service, help, courtesy, friendliness way above and beyond the call. They have been this way from the minute the store opened a few years back. Not once have I encountered a problem with returns or any other customer service related matter.

They have earned my ongoing business and I can highly recommend them to anyone in the area, or who may be passing through.

Never been to the Pineville store but use to shop at the Independance road store. Now I have moved to Kannapolis and have the same great service.

[sailor55330]

I've never had a reason to test the HF return policy, because honestly, nothing has every broken.

I did buy a 1/2" "hammer drill" because I needed to drill about 25 holes in concrete for anchors in my basement. I couldn't see spending $150-$200 for something that I will never use again. For $27, it worked great. The casing is kind of cheap and the switch between hammer and regular drilling isn't very sturdy nor is the variable speed all that "variable", but you know what, it drilled the holes without a complaint an I now have a beater 1/2" drill laying around if I need it.

Now, the real question is will they replace sandpaper once it's past it's prime? After all, it did quit working.....who's going to be the first to try that one.