Better Sandpaper and Customer Service

[Ken Massingale]

I have long been an advocate and user of Mirka Gold sandpaper. After reading raves about RHYNOGRIP (made in Portugal) paper from Industrial Abrasives and needing some fine grits I ordered a couple of 50 count boxes for the 5" 8 hole sanders.
After using it for a few weeks I was sold. I do indeed find it sands better, leaves less scratch patterns and is better at not clogging.
As a bonus it is cheaper than Mirka is at Amazon.
Thanks to Ken Weaver I recently scored a German made Ridgid 2610 6" 6 hole ROS at a great price. I ordered 4 boxes of H&L paper for it from Industrial Abrasives, the price for this size is $10 less than for Mirka.
A day after I placed the online order a lady from IA called and let me know that if I ordered 5 boxes there is a $2/box discount. She didn't try to convince me to order more, just letting me know about the reduced price. Great service, IMO.
Well, yesterday in the mail was a letter from IA with a copy of the invoice and a hand written note that they had accidently charged $1 too much for shipping, $8 instead of $7.
AND, there was a nice crisp $1 bill in the letter.
To me this is impressive customer service and a superior product.

Oh, a $50 order gets a free gum rubber sandpaper cleaning stick also.

[Hoakie]

SHAZAAAM! It sounds like they are in a league of their own when it comes to customer service. You don't hear about many experiences like that in this day and age.

[Pappy]

Belt and disc prices look great. Customner service is almost a thing of the past, especially that good!

I bookmarked the site to try later. Want to compare prices on strips for the drum sander first.

[messmaker]

I will give them a try when I get a chance.It just seems like we have way more than our share of good suppliers in our field. Good C.S. seems to be the rule rather than the exception. I wish it were that way for the rest of the things I order.

[siliconbauhaus]

bookmarked for future sandpaper purchases as soon as I run out of the $3 packs of 3m I got from big lots

[Popeye]

I bought 5 boxes of 50 recently for the ROS. Great stuff. They're fixing to get an order from me for drum and disk sander paper. Pat

[Tom Slick]

great timing!! I just scored a bosch 1250 6" sander (at $90 off I have to add) and need a bunch of discs for sanding and repainting a bunch on my house.

Thanks for the link!

I just bought $110 of discs from them.

[Tom Slick]

I recieved a call from Polly at IA today that my original online purchase total was $99 before shipping but the actual amount would be $87. great service and they are very nice on the phone!

[Jeffrey Schronce]

Anyone try their drum sander paper? Price certainly looks good. Service sounds outstanding. I need to load up my dual drum.

[bdk5]

I've tried going to the website several times on different days, but all I get is an error message. Anyone else have this problem?

[Ken Massingale]

I've tried going to the website several times on different days, but all I get is an error message. Anyone else have this problem?

No problem here this morning, try http://commerce.riverweb.com:8002/shop.html which the link above redirects to.

[justaguy]

Anyone try their drum sander paper? Price certainly looks good. Service sounds outstanding. I need to load up my dual drum.

I haven't tried the drum paper yet but I will be ordering some soon. I needed a replacement feed belt for my Performax 16-32. Most places have the belts in the $35-$40 range. I contacted them by email and they made me two for about $12.00 each. The replacement belts are not plastic backed like the original feed belt. If anyone is interested I provide feedback on how they fair under use.

[Jeffrey Schronce]

Went in to place order and noted sales tax. Hmmm. Checked company info and it is in Reading PA. Interesting, I will be in Reading next week?!

[Ken Massingale]

Went in to place order and noted sales tax. Hmmm. Checked company info and it is in Reading PA. Interesting, I will be in Reading next week?!

Don't go, Jeff!
You went to Wilke and now they're going outa business!

[gordons]

Ken, have you or anyone else compared these products to Klingspor's papers? If so, I would appreciate a comparative. I only use Klingspor and have found it to be more durable and better all round than both 3M and Norton - not to mention much cheaper too than the big box pricing.