Hitachi SB10Y Belt/Disc Sander

[Uncle Cracker]

Amazon must have got their inventory level back down where they wanted it... It will be interesting to see if they do the same thing again in another couple months...

[spykmyk]

"Mine had two problems that I was just notified have been repaired - presumably under warranty."

1. Doug, what made you think that this was going to be fixed under warranty? Did you just assume that it would be, or did the shop say something when you took it in?

2. If this was not a manufacturing defect/ design flaw that should have been fixed for free under warranty, then why was the broken part not fixed with the identical part instead of the beefier part you mentioned?

3. If this is a repair shop that you do a lot of business with, then $30 probably isn't worth ruining a relationship over, but if you don't do much business with them then I wouldn't have paid for the repair without them at least ATTEMPTING to get it fixed under warranty. Since you already paid for the repair, there is nothing you can do about that, but you should contact them and let them know that they need to submit the repair for warranty and if they don't then tell them you will be contacting the better business bureau and Hitachi.

How do you know that they didn't make you pay for the repair and also file a warranty claim with Hitachi??

If all repair shops did this, then Hitachi would never know the percentage of brackets that broke and then they couldn't make an informed decision about whether or not to approve all bracket repairs under warranty and/or whether they need to issue a recall.

Yeah, it's only $30, but what if this was a car that you bought that was under warranty and you took it to a dealer and they gave you a repair bill and said we didn't bother submitting this repair to the manufacturer. Would you still feel the same way then?

To me, it's more about the principle then it is the money.

[dkerfoot]

1. Doug, what made you think that this was going to be fixed under warranty? Did you just assume that it would be, or did the shop say something when you took it in?

When I brought it in, I said "I have brought this in for warranty repairs." Next time, I would add: Do not perform any repairs that are not covered under the warranty without contacting me first.

2. If this was not a manufacturing defect/ design flaw that should have been fixed for free under warranty, then why was the broken part not fixed with the identical part instead of the beefier part you mentioned?

My guess is, they looked up the part number and ordered it, then installed what Hitachi sent them.

How do you know that they didn't make you pay for the repair and also file a warranty claim with Hitachi??

I already answered this.

If all repair shops did this, then Hitachi would never know the percentage of brackets that broke and then they couldn't make an informed decision about whether or not to approve all bracket repairs under warranty and/or whether they need to issue a recall.

Yep. I agree.

Yeah, it's only $30, but what if this was a car that you bought that was under warranty and you took it to a dealer and they gave you a repair bill and said we didn't bother submitting this repair to the manufacturer. Would you still feel the same way then?

Just one of the reasons I never buy a car that has less than 130,000 miles on it.

To me, it's more about the principle then it is the money.

To me, it was more about the list of other things I had to do that day. Being self-employed, I can only afford to spend my time either making money or doing things I enjoy.

Arguing with him would not meet either criteria.

[sculptedstylus]

I just recently bought the SB10Y at Lowes and have encountered a minor problem that I thought some of you who have one might help me with. When I changed the belt, I can't seem to get the new belt centered, it needs to go about a quarter of an inch to the right. The trouble is that the tracking nut is as far right as I can get it to go. I'm guessing that there must be a way of adjusting it, but it's not covered in the manual.

[sweensdv]

Did you try removing the sanding belt, backing off the tracking adjustment in the opposite direction and then remounting the belt. That might give you some more adjustment room.

[sculptedstylus]

Thanks Sweensdv, that did it! Let me now ask you a stupider question, exactly what kind of forum is this, anyway. I stumbled across it because it discussed the SB10Y.