Dewalt 3 base router

[herb fellows]

Dewalt is not honoring the 3 base router bought at HD for the $40 rebate, because they say 'they are not a participating retailer'!!!!!!!!!!!!!!

Anyone else run into this crap or get the rebate?

[Andrew Benedetto]

That kit has an edge guide and is not the same kit model #. I posted this before as a problem with the current rebate.

[herb fellows]

dw 3 base kit

That was not their argument, even though several people said thy got the rebate with the edge guide kit in the past. They stated 'The retailer you purchased from is not participating in this promotion', not that I didn't buy the correct product for the promotion. Niowhere in the promition does it exclude anyone except that it states 'independent retailer', which I'm sure HD qualifies as, they are not owned by Dewalt.
Say what you mean and mean what you say!

[ironhat]

I got the same card, Herb. I agree with your assessment that the kit purchased was *not* the issue; it's that HD doesn't participate. Where on the display did they say that? Nowhere!! No statement that this kit or this store does *not* participate with this or any rebate offer. I posted a copy of the card in the other thread, Herb.

[tsbrewers]

If HD was showing the rebate on their display, then it is up to HD to honor it, if dewalt doesn't.

Brew

[ironhat]

If HD was showing the rebate on their display, then it is up to HD to honor it, if dewalt doesn't.

Brew

And, there may be the rub. There wasn't a rebate offer posted where I made my purchase but then again, most rebates are only offered at the checkout or customer service counter these days. I'm not getting a warm feeling.

[Sweet Chuck]

Have you called Dewalt to complain about this? I had the same thing happen on a planer that I bought from Home Depot about a year ago. I called and complained and it was apparently some sort of a computer glitch. I ended up getting the rebate.

[mater]

Home Depot was offering a $50 rebate on this router set last year when the price was $279 but it expired a few months before the price drop. They had the rebate forms at the router display.

[herb fellows]

I got the same card, Herb. I agree with your assessment that the kit purchased was *not* the issue; it's that HD doesn't participate. Where on the display did they say that? Nowhere!! No statement that this kit or this store does *not* participate with this or any rebate offer. I posted a copy of the card in the other thread, Herb.

Not positive, but I think I got the rebate form from the Dewalt website rather than from HD. However, this should make no difference at all. The terms of the rebate clearly do not eliminate HD or any other store for that matter. The only caveats stated on the rebate form in the fine print are:
1 this does not apply to reconditioned tools
2 Promotional materials must be obtained legitimately through authorized Dewalt channels and retailers.
The product was bought from HD, presumably an authorized retailer, and the rebate form was obtained from the Dewalt website, presumably an authorized channel. As far as I'm concerned, that's the end of that argument.
If you want to restrict certain stores, then that must be spelled out on the rebate form itself and it is not.
As an example, I bought a tomtom one gps over the Thanksgiving holiday Black Friday sales period. There were two ways to get $100 off the price of the item. Their biggest retailers were given the right to sell it directly to the public at the $100 off price and proved inventiory to receive their money back from Tomtom.
The smaller retailers were required to sell it at full price and have the consumer apply by mail for the rebate, which is the way I did it.
However, the rebate form clearly and specifically excluded those stores who were allowed to sell it without the mail in rebate by name, so that no one would end up getting $200 off. Very clear, very precise.

The only 'restriction' on the DW deal is that it be bought from an independent retailer, which means anyone except Dewalt or perhaps off the back of a truck by definition.
I urge anyone who has been refused the rebate to call 1 866 444 5290 and register a complaint. Mine has been kicked upstairs to a 'rebate supervisor', I'll keep you posted on the results.
I also don't thin k it would hurt to mention that it is all over the woodworking websites on the net that Dewalt is defaulting on their rebates, maybe that will light a fire under their a !

[herb fellows]

Have you called Dewalt to complain about this? I had the same thing happen on a planer that I bought from Home Depot about a year ago. I called and complained and it was apparently some sort of a computer glitch. I ended up getting the rebate.

Yes, called and complained, waiting for outcome, see below.

[ironhat]

I'm on the phone and they are giving me the royal runaround.

H.D. "Do you have the original paper work"?
Me: What the h***, I'm thinking but I said, "You needed the originals to process the rebate".
H.D. "Did Home Depot have any signs posted that there was a rebate on this item"?
Me: "They never have signs that there is rebate on any tool".
H.D. "Did they have rebate coupons at the service or checkout desks"?
Me: "I don't know that. I had a coupon from your website which clearly states that it is good for any power tool with the exception of reconditioned tools when purchased by a certain date which it was. There were no exception as to retailers not participating".
H.D. "I will send this upstairs to my supervisors but it's not likely that this will be honored because you purchased from a non-participating dealer".
Me: (Me to myself, sounding like Jeff Dunham, "What the H**L"!!!! "Please do that and thank you (through gritted teeth).

It's smelling pretty rotten from here, Herb!! I think that we just dropped our soap in the shower at the jail and we're in position as we bend over to pick it up. I'm already biting my washcloth!

[rnelson0]

Ask to speak to their supervisor. Don't wait for a callback. Refuse to get off the phone until you get to talk to a supervisor. Make sure to get their name, badge number, extension, whatever identifying information you need. If you don't get a result, go to the corporate number and ask to speak with someone overseeing customer support for rebates.

I had to do this for my home warranty that they didn't want to honor because I didn't get the pre-approvals they didn't tell me about until after the service work was completed. Amazingly, I never even talked to the guy in corporate but a check showed up from his office.

[herb fellows]

I'm on the phone and they are giving me the royal runaround.

H.D. "Do you have the original paper work"?
Me: What the h***, I'm thinking but I said, "You needed the originals to process the rebate".
H.D. "Did Home Depot have any signs posted that there was a rebate on this item"?
Me: "They never have signs that there is rebate on any tool".
H.D. "Did they have rebate coupons at the service or checkout desks"?
Me: "I don't know that. I had a coupon from your website which clearly states that it is good for any power tool with the exception of reconditioned tools when purchased by a certain date which it was. There were no exception as to retailers not participating".
H.D. "I will send this upstairs to my supervisors but it's not likely that this will be honored because you purchased from a non-participating dealer".
Me: (Me to myself, sounding like Jeff Dunham, "What the H**L"!!!! "Please do that and thank you (through gritted teeth).

It's smelling pretty rotten from here, Herb!! I think that we just dropped our soap in the shower at the jail and we're in position as we bend over to pick it up. I'm already biting my washcloth!

This is the email reply I just received.

Discussion Thread
Response (Dawn Crandell) 02/05/2008 11:51 AM
Herb
Received your message about the denied post card. The reason for the postcard is not that Home Depot is not an authorize retailer is that they were not participant in this promotion. This was an independent retailer promotion. Home Depot is no included in this promotion. Sorry for any inconvenience this may have caused you.
Sincerely
Dawn Crandell
DeWALT Redemption Center

Well, BS, ,as far as I'm concerned! The time to tell me that HD is excluded is not after I complain, it's before I buy the product! I will carry this further and suggest that anyone else affected do the same. I sent a rebuttal email, requesting that they send me a new carton to return the product to HD because the old one was ruined when I cut out the bar code . If that gets me nowhere, i'll start making phone calls. If enough people complain they may start to see the error of their ways!
There is nothing that Dewalt makes so well that that there isn't a competing product out there that is just as good. Porter Cable and Skil also!

[herb fellows]

I also posted this on routerforums.org. The more flak Dewalt gets, the better. They deserve it, this stinks!

[herb fellows]

Hd is notorious for not showing rebates. About 2 months ago, there was a deal to buy the PC 3 gun/ compressor set for $299 and get the $100 value pin nailer for free. Well, no HD around here (and there are 5 of them within 2 miles of my house) had that deal posted either. Guess who bought the pin nailer for $95 from Amazon 3 weeks after buying the PC nail gun/compressor? That's $100 out of my pocket because HD didn't post the rebate.
The bottom line is it's Dewalt's rebate and unless there is something specific in the rebate terms saying HD doesn't qualify, then as far as I'm concerned they do.