I click on my MSN tab, or type in msn.com for one of my hotmail accounts and get this page:
Your account has been blocked
Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.
What do you need to do?
We'll ask you to provide us with a mobile phone number where we can send you a verification code and we'll add this phone number to your Windows Live profile for future use. After you enter the code, you can change your password and sign in.
We've cleaned your account settings
Often customers get here because someone else has access to your account and are using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had.
When I click on 'continue', I get this page:
Enter a phone number to receive a verification code
We'll only use your phone number to help you get back into your account.
Phone number:
(XXX) XXX-XXXX
Get your code by: Text message Automated call
I already have a code
If you don't have a phone, or if your country/region is not listed, contact customer support.
Since I don't want to give a phone number, I clicked on 'contact customer support'. When I clicked on that, I get this page:
Recover your Windows Live account
*Required information
Which account are you trying to recover?
*Windows Live ID:
Where should we contact you?
Enter an email address that's different from the one you're trying to recover.
*Email address:
Enter an email address we can use to contact you. If you don't have another email address, create a new one with Hotmail.
Enter the characters you see New | Audio | Help
[Image of Verification]
When I fill in the blanks with a different email, I get this page:
Recover your Windows Live account
Help us to make sure that this is you. To recover your account, enter as much information as you can.
Account information
First Name:
Last Name:
Birth date:
Country/region:
The secret answer to your question: Best childhood friend
Which passwords have you used for this account? (Enter one password per text box.):
Hotmail information
What was the subject line of some of the email messages you've recently sent? (Enter one subject line per text box.):
Name some of the folders you've created. Don't use default folders such as Junk, Drafts, and Sent. (Enter one folder name per text box.):
What are the email addresses of some of the contacts you've recently sent mail to? (Enter one email address per text box.):
Billing information
Last five digits of the Xbox LIVE or Zune pre-paid card number:
Name as it appears on credit card:
Last four digits of the credit card number:
Credit card expiration date:
Since I can't get into my email to get addresses or subject matter, and since I don't want to give credit information, I'm stumped as to what to do. Any suggestions?
.
Your account has been blocked
Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.
What do you need to do?
We'll ask you to provide us with a mobile phone number where we can send you a verification code and we'll add this phone number to your Windows Live profile for future use. After you enter the code, you can change your password and sign in.
We've cleaned your account settings
Often customers get here because someone else has access to your account and are using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had.
When I click on 'continue', I get this page:
Enter a phone number to receive a verification code
We'll only use your phone number to help you get back into your account.
Phone number:
(XXX) XXX-XXXX
Get your code by: Text message Automated call
I already have a code
If you don't have a phone, or if your country/region is not listed, contact customer support.
Since I don't want to give a phone number, I clicked on 'contact customer support'. When I clicked on that, I get this page:
Recover your Windows Live account
*Required information
Which account are you trying to recover?
*Windows Live ID:
Where should we contact you?
Enter an email address that's different from the one you're trying to recover.
*Email address:
Enter an email address we can use to contact you. If you don't have another email address, create a new one with Hotmail.
Enter the characters you see New | Audio | Help
[Image of Verification]
When I fill in the blanks with a different email, I get this page:
Recover your Windows Live account
Help us to make sure that this is you. To recover your account, enter as much information as you can.
Account information
First Name:
Last Name:
Birth date:
Country/region:
The secret answer to your question: Best childhood friend
Which passwords have you used for this account? (Enter one password per text box.):
Hotmail information
What was the subject line of some of the email messages you've recently sent? (Enter one subject line per text box.):
Name some of the folders you've created. Don't use default folders such as Junk, Drafts, and Sent. (Enter one folder name per text box.):
What are the email addresses of some of the contacts you've recently sent mail to? (Enter one email address per text box.):
Billing information
Last five digits of the Xbox LIVE or Zune pre-paid card number:
Name as it appears on credit card:
Last four digits of the credit card number:
Credit card expiration date:
Since I can't get into my email to get addresses or subject matter, and since I don't want to give credit information, I'm stumped as to what to do. Any suggestions?
.
LCHIEN
Loring in Katy, TX USA
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