I had a couple of medical tests done last fall. I paid my $50.00 co-payment at the time they were done. Last month I received a bill in the amount of $2845.00, which was said to be my responsibility.
I immediately called my insurance company, and had a very helpful lady take care of me. When I explained my problem, she put me on hold while she called the billing office, on my behalf. After roughly 1/2 hour on the phone, she told me it was straightened out. I didn't owe anything further.
Today I received a bill in the amount of $2845.00. I called the billing office, and before I could tell the woman what happened, she wanted my patient number, which I provided. She then asked my name, which I already gave her, but I had to do it again to verify it. She asked for my address, which I provided. Then she asked me for my phone number. I'm getting a little hot under the collar by now, but I gave it to her. Then she wanted my birth date. I gave it to her, and then told her before she asked, my last bowel movement was 8:30 this morning.
Ed
I immediately called my insurance company, and had a very helpful lady take care of me. When I explained my problem, she put me on hold while she called the billing office, on my behalf. After roughly 1/2 hour on the phone, she told me it was straightened out. I didn't owe anything further.
Today I received a bill in the amount of $2845.00. I called the billing office, and before I could tell the woman what happened, she wanted my patient number, which I provided. She then asked my name, which I already gave her, but I had to do it again to verify it. She asked for my address, which I provided. Then she asked me for my phone number. I'm getting a little hot under the collar by now, but I gave it to her. Then she wanted my birth date. I gave it to her, and then told her before she asked, my last bowel movement was 8:30 this morning.
Ed
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