I get a call this morning around 8:30 from Joy in LG Executive Services. After discussing my reasons for dissatifaction with their products and service, she told me she would contact the Microwave Reimbursment section about a refund rather than any form of replacement. At 9:03 she called me back said we would be getting a full refund. After thanking her for the assistance, I passed the phone to my wife. She got an address to send the mfg labels off the bad microwave and a copy of the receipt. Joy also gave her last name and a direct contact number to call her if we had any further problems.
Response in 2 working days, 3 if they worked Monday, after I sent the detailed e-mail to customer service and informed them copies of everything were being forwarded to the President of the company. Since the copies just went out in Tuesday's mail, I'm not sure how it wound up at the attention of Executive Services. Looks like I might have rattled someone's cage too hard!
Response in 2 working days, 3 if they worked Monday, after I sent the detailed e-mail to customer service and informed them copies of everything were being forwarded to the President of the company. Since the copies just went out in Tuesday's mail, I'm not sure how it wound up at the attention of Executive Services. Looks like I might have rattled someone's cage too hard!
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