Is DHL incompetent?

[mschrank]

I took advantage of the recent Amazon sale on the Forrest WWII that Dustmight alerted us to: http://www.bt3central.com/showthread...hlight=forrest

It had gone down to $50.20 when I ordered it on 3/28. When I hadn't received by 4/10, I checked the package tracking. At that time, DHL said they handed it off to the USPS in Salem, OR on 4/1. I contacted Amazon, who said it must be lost. They shipped out a replacement (via USPS, not DHL) which arrived in a couple of days.

To my surprise, the original shipment showed up in my mailbox yesterday. Now when I check the tracking, it no longer shows the package being handed off to USPS on April 1:

4/23/2008 12:44 pm Final Delivery Confirmed.
4/22/2008 11:13 am Arrived at USPS. Longview, WA
4/21/2008 10:26 pm Transit through DHL facility Chehalis Regional Hub,
8:32 pm Processed at DHL Location. Chehalis Regional Hub,
8:25 pm In transit. Chehalis Regional Hub, WA
5:08 pm Depart Facility Salem, OR
4:43 pm Processed at DHL Location. Salem, OR
3:45 pm In transit. Salem, OR
4/1/2008 9:12 am Arrived at DHL facility. Salem, OR
3/31/2008 11:36 pm In transit. Chehalis Regional Hub, WA
7:55 pm Transit through DHL facility Chehalis Regional Hub,
3/29/2008 2:14 pm Depart Facility Wilmington, OH
9:23 am Processed at DHL Location. Wilmington, OH
8:58 am In transit. Wilmington, OH
Shipment Request Acknowledged

It apparently hung out at the Salem DHL facility for THREE WEEKS before going BACK to Chehalis, WA (note it had already been there on
3/31) On April 22, it was given to USPS who was able to deliver the next day.

I've posted the other one for sale in Member Classifieds. And I won't be shipping DHL

[cwithboat]

Lessee, Chehalis is north of Longview and Salem is south of Longview

[mschrank]

Lessee, Chehalis is north of Longview and Salem is south of Longview

Yup, that package saw a good chunk of I-5 several times

[Ed62]

I don't remember the name of the carrier, but I ordered an item last year that made it around the U.S. before reaching my house. It was within 30 miles of my place when it went to Texas, or some other southern state. So I guess DHL isn't the only one to be incompetent.

Ed

[BigguyZ]

The company I work for had an exclusive deal with DHL for a while. However, we had so many issues with their service that we've all but dropped them completely....

[Tom Hintz]

I have had three consecutie bad experiences with DHL and have since refused to buy anything from an yone who only uses them for shipping. the oalst one showed "on the truck for delivery" three days in a row (I was home all of that time) and when I called them, the guy said apparently the driver just didn't try delivering it!
Maybe it is a regional thing but for me, DHL does not exist anymore.

[Uncle Cracker]

Let me put this as delicately as possible...

DHL SUCKS...

There... That oughtta do it...

[TB Roye]

I have bought a couple of things from Amazon with free overnight shipping with DHL

Once it took three days to get her and the other was on time. DHL is not very good with their tracking system either. I couldn't get tracking infor on the item that took 3 day untill after it was here. Giving the Item to the USPS by DHL for delivery is asking for trouble.

Tom

[twistsol]

Last year I complained to DHL when their driver didn't want to drive the 1/2 mile up our driveway and just tossed a box into the snowbank near the highway. It happened to contain my business laptop coming back from repair. Our USPS mail carrier came along just after the box slid off the top of the snowbank and out into the street. She drove it up to our house.

We'd had other packages "delivered" in the same manner.

[annunaki]

Ups

Ordered something from Amazon that UPS was to deliver. it traveled around then went to Jacksonville Fl. Usually I get it next because I am 90 miles west of Jax via I10. This package next went to Dover Maryland- hundreds of miles north of me. I called up and complained, and the agent and I had a good laugh. I said I wished that it had been a Garden Gnome, so that I might get some travel pictures.

[cwithboat]

DHL bought Airborne Express a few years ago. They moved the headquarters out of Seattle and laid off a bunch of folks, including my son in law's dad. European management does not seem to have done much for Airborne.

[Pappy]

I don't know if this is standard everywhere, but the DHL packages that we handle are delivered on pallets late mornings at the station where I work, too late to be distributed to the routes without delaying the rest of the mail. They are sorted to the routes the next morning. To the best of my knowledge, all DHL packages handled by the USPS are "Delivery Confirmation" and the carriers are required to attempt delivery the same day we recieve them, even if it means backtracking on the route if you miss one.

BTW, DHL is the only major delivery company I have ever seen set a package on someone's car. Did that to my '71 Firebird once and the guy almost ate the box when I threw it back to him!

[newood2]

Yep, DHL and Airborne is are some awful experiences for me in New York here too.
Howie

[gerti]

On occasion we have similar problems with UPS. Sometimes they deliver our packages all over the neighborhood, despite ample signage.

[Hellrazor]

I've had some problems with every carrier I tried.

1. USPS media mail - it took about 3 weeks to get from Maryland to PA.

2. I don't remember if it was Deadex or OOps who set a package from the Republik of Kalifornia to their central US Hub, back to the Republik of Kalifornia who sent it back to the same hub, then it was lost in Philly and my 3 day shipment took well over a week.