A philosophical debate (Warning Longwinded)

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  • kwgeorge
    Veteran Member
    • Jan 2004
    • 1419
    • Alvin, TX, USA.

    #1

    A philosophical debate (Warning Longwinded)

    Well I say a philosophical debate but it was really just me arguing with myself. Here’s the deal, I am trying to get my small shop organized and cleaned up prior to the next project. Now I am not looking to “Kirby” it or anything like that but rather I would just like to not have to move a bunch of stuff from one flat surface to another while working on a project. Also being able to find what I am looking for when I need it would also be a great plus. So with all that I am at a stage where I decided I need two small cabinets that I can hang on the wall in strategic locations.

    Have you ever noticed that if you wait till the weekend to go get supplies and take your wife with you it normally ends up taking at least half the day to get back home due to the several unplanned stops the wife decides you need to make? So I decided to go and get some plywood for my new cabinets on the way home from work to spare myself clothes shopping on the weekend. Now neither Rockler nor Woodcraft is very close to me at all and neither is any kind of lumber company so I am forced to go to one of the Big Box stores. I know that Home Depot carries plywood cut in 2’ X 4’ pieces and since I am in my Firebird I decide I can handle pieces of that size. So to the BORG I go and when I get there I make my way to the plywood section. I start looking at the Birch plywood in ¾” thickness and glance at the price which was almost $11. Well that does not sound so bad but then I started examining the pieces. I find it hard to believe that they can actually sell stuff like that! I mean this plywood had more putty filled knots and voids than any I have ever seen. Well I thought to myself the nice Baltic Birch at Rocklers is only $14 a piece and it is so much nicer than this stuff. So as I stood there and debated if my weekend time savings was really worth me working with this wood. I thought that if I was going to buy junk wood I might as well buy the BC plywood but it was $9 a piece and I don’t think there was a piece in the stack that was not warped. In the end I decided to put aside my wood snob ness and go with the better (used loosely) Birch plywood that they had there and save some time. I picked through all the pieces and found 3 that were pretty good even though two of the pieces were spalted. By the way for reference a 2’ X 4’ piece of plywood at this place is not 2’ X 4’.

    So I placed my 3 pieces of plywood in the basket and then added a 2’ X 4’ piece of MDF to use in an up and coming project. Then on to the checkout line I went. There was only one open register and it was not busy as two checker girls were just standing there chatting. I pulled my basket up to the checkout and then found myself just standing there as they continued the conversation they were having. It seemed like quite some time and during that time neither of them even looked at me. Well after clearing my throat several times and shuffling the basket around the one girl finally started to process me. She snatched up here handheld barcode scanner and swiped it twice on the sticker of the MDF. Then to my surprise she announced the very low total too me. Even being as aggravated as I was with not only the quality of wood I was buying but also the general attitudes at the checkout I just had to say something. I am the kind of guy that would never intentionally cheat anyone and when I die I feel that I will go to my grave with a clear conscious and the knowledge that I gave more than I got. So with that I just had to say something. I said “I don’t think that is the right total” Now I kid you not this girl for the first time looked me strait in the eyes and said very sarcastically “Sir, I scanned the barcodes directly in. This is how much you owe; do you need a manager to come over?” Well I was very surprised at this and said no I don’t think I do so she motioned towards the credit card machine and said “swipe your card there” (I already had the card in my hand and she saw it). As I walked outside still with a puzzled look on my face I checked the receipt and sure enough she charged me for two pieces of MDF. As I sit and think about it I did probably pay what the wood was worth but it always amazes me the incompetence of the people that work at these places and reminds me how much I hate doing business with them. It often surprises me that they can report the profits that they do.

    Ken
  • Handy Al
    Established Member
    • Feb 2004
    • 416
    • Worthington, OH, USA.
    • BT3100

    #2
    I also always point out check out mistakes, but if they want to argue about I shut up.
    "I'm growing older but not up." Jimmy Buffett

    Comment

    • just4funsies
      Senior Member
      • Dec 2005
      • 843
      • Florida.
      • BT3000

      #3
      Working for near minimum wage doesn't do much for a kid's attitude, does it? Oh well, you tried...

      As for the quality of wood, you'll rarely find anything better than #2 at the box stores, and you will also be looking at the leftovers that everybody else DIDN'T buy. It's the nature of the beast.
      ...eight, nine, TEN! Yep! Still got all my fingers!

      Comment

      • gsmittle
        Veteran Member
        • Aug 2004
        • 2792
        • St. Louis, MO, USA.
        • BT 3100

        #4
        Well, at least you tried. I work with young people all the time, and I'm constantly amazed by the vast majority who think they cannot make a mistake. Even when I point out their mistakes, it's rarely their fault.

        I need one of those "Hire a teenager while they still know everything" bumper stickers.

        Rest easy--you did the right thing.

        g.
        Smit

        "Be excellent to each other."
        Bill & Ted

        Comment

        • cabinetman
          Gone but not Forgotten RIP
          • Jun 2006
          • 15216
          • So. Florida
          • Delta

          #5
          This is a perfect example of "what goes around comes around". Don't feel sorry for them. Don't feel any guilt - you tried. My favorite "want to do" is carry a boom box to the checkout of "the Dollar Store" and have a volume contest with the checkout girl and her boom box she plays while working.



          "I'M NEVER WRONG - BUT I'M NOT ALWAYS RIGHT"

          Comment

          • LCHIEN
            Super Moderator
            • Dec 2002
            • 21868
            • Katy, TX, USA.
            • BT3000 vintage 1999

            #6
            I give them one chance to fix it if it's an error of more than a few cents in my favor. If they chose to ignore it or argue, I give up, I did my part. OTOH if they make an error of a few cents in their favor, I usually ignore it, it's not worth the time and aggravation. But if they make a bigger error against me, then I argue. It's the principle of the matter.
            Loring in Katy, TX USA
            If your only tool is a hammer, you tend to treat all problems as if they were nails.
            BT3 FAQ - https://www.sawdustzone.org/forum/di...sked-questions

            Comment

            • Kristofor
              Veteran Member
              • Jul 2004
              • 1331
              • Twin Cities, MN
              • Jet JTAS10 Cabinet Saw

              #7
              I think in this case I would probably have said sure when she offered to have a manager come over even though it would cost a little extra...

              Kristofor.

              Comment

              • Kiwi Dust Mite
                Forum Newbie
                • Sep 2005
                • 52
                • Hamilton, New Zealand.
                • AMAC Tablesaw

                #8
                I have only one thing to say to that SCORE !!!

                If large corporations want to hire morons ...so be it. If they charge you less than you expect .. take the money and run.

                I have learnt to take what meagre offerings the good Lord sends my way with all humility and grace I know what you mean though because I was taught to be upfront and honest in all things. I have since learnt that while this is a nice life goal, the reality is often not what you would hope the outcome to be. You get slammed by life in so many ways that after a while you learn that sometimes the Karma wheel spins your way. I hope it does for this weeks Lotto draw
                ....**It\'s better burn out than fade away**...

                Comment

                • Mrs. Wallnut
                  Bandsaw Box Momma
                  • Apr 2005
                  • 1566
                  • Ellensburg, Washington, USA.

                  #9
                  That cashier gives us good ones a bad name.

                  I have worked in a store that is a NW Coporate chain called Bi-Mart, similar to Wal-Marts but less clothing and groceries. In my experience when a customer says that something was wrong then I would go back over the receipt with them and make sure. That way they didn't leave the store mad. I now shop in there, as I don't work there anymore, and I run into the same kinds of attitudes in that store. Now the store I used to work in is located in Ellensburg and that is the home of Central Washington University. And almost every business in town hires the PART-TIME college students and caters to them and not the full time good employees...that is one of the reasons that I left that job because I was trying to have a family also. Okay sorry about the rant there.

                  But if a store hires people like that then they deserve to take a loss on things. If they would hire someone who is good at the job and willing to make the customer happy then they wouldn't have people complaining about shoppin there.But that is just my opinion.
                  Mrs. Wallnut a.k.a (the head nut).

                  Comment

                  • mschrank
                    Veteran Member
                    • Oct 2004
                    • 1130
                    • Hood River, OR, USA.
                    • BT3000

                    #10
                    I almost always point out errors, but in the case of HD I've not mentioned the last couple in my favor. I find that everytime I go there, they do something to p!$$ me off. Whether it's waiting over a half hour for them to bring the forklift to lower a unit of lumber, or selling the last display model of the Ryobi planer out from underneath me, I'm fed up. I only go there now if I can save A LOT over the local guys (which surprisingly, isn't very often).

                    When they make a pricing error in my favor, I figure it's karma. Problem is, at my nearest HD, it's getting harder for them to make errors because the only checkouts open are the "self service" ones (dumb idea for a store that sells big items like lumber/plywood, water heaters)
                    Mike

                    Drywall screws are not wood screws

                    Comment

                    • 25
                      Established Member
                      • Jan 2004
                      • 294
                      • League City, Tx, USA.
                      • BT3100

                      #11
                      You tried, if they don't want to charge you more than I wouldn't worry about it.

                      I love the self checkouts, I don't have to deal with the checkers who I swear it's there first day working as a checker.

                      Comment

                      • ejs1097
                        Established Member
                        • Mar 2005
                        • 486
                        • Pittsburgh, PA, USA.

                        #12
                        Yep, I use the self checkout if I can as well. Plus the 3yo likes to push the buttons. I purchased a 4x8 sheet of 3/4 MDF at the self checker and the worker was very puzzled how I scanned it. I told her I peeled the sticker off...here's your sign!
                        Eric
                        Be Kind Online

                        Comment

                        • charliex
                          Senior Member
                          • Mar 2004
                          • 632
                          • Spring Valley, MN, USA.
                          • Sears equivelent BT3100-1

                          #13
                          I have found the 2 x 4 stuff is usually the same "JUNK" you found. If I buy a whole sheet ( 1/2 to 2/3 the price of cut-offs ) they gladly cut it into sizes that fit into my lumber wagon. Plymouth Neon. I just plan to have them make the peices approx. the size I need for my project. I find the help at the HD's and Menards in the Twin Cities and in Rochester to be very good to deal with.

                          Comment

                          • germdoc
                            Veteran Member
                            • Nov 2003
                            • 3567
                            • Omaha, NE
                            • BT3000--the gray ghost

                            #14
                            On the other hand...

                            I was at the Borg last evening getting some ceramic tile for some kitchen work and the CSR there went above and beyond his duty to find us enough of a certain kind of tile. Because of their p***-poor inventory system, he couldn't find the items which were supposed to be there. He spent almost an hour looking for it and putting up with our questions and demands and eventually found us an alternative. We checked out 30" after closing.

                            (Course he did mention that he got paid OT for staying late, but he could've blown us off.)
                            Jeff


                            “Doctors are men who prescribe medicines of which they know little, to cure diseases of which they know less, in human beings of whom they know nothing”--Voltaire

                            Comment

                            • mpauly
                              Established Member
                              • Apr 2006
                              • 337
                              • NJ

                              #15
                              I have no idea why, but there ar 6, yes 6 Home Depot's within 10 miles of my home. I loath going to 4 of them because not only is the service poor and everything unorganized and dirty, but worse yet, the other customers are incredibly rude. Of the other 2, one is OK if you go during the week, while the other one has the friendliest, most helpfull people I've encountered in probably any retail chain. It's one of the smaller stores (which I believe used to be Home Depot Garden or something) and I love going there because they always have good stuff on closeout.

                              Just another funny (sad?) cashier story from the other day. I was at a fast food grill place near work and placed an order that came to $6.53. I handed the cashier $10 and said "I might have the change". Before I could get the change out of my pocket, she entered the $10 into the register which told her I get $3.47 back. When I handed her the 53 cents she giggled, smiled and said "Uh, I don't how much to give you back". Lucky for her I was honest and said $6.00 (just kidding I said $4). Guess simple math skills are a stretch these days.

                              Comment

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