Regarding telephone help :-)

[tuttlejr]

Mujibar was trying to get a job in Toronto . The Personnel Manager said, "Mujibar, you have passed all the tests, except one. Unless you pass it you cannot qualify for this job."

Mujibar said, "I am ready."

The manager said, "Make a sentence using the words Yellow, Pink and Green."

Mujibar thought for a few minutes and said, "Mister Manager, I am ready."

The manager said, "Go ahead."

Mujibar said, "The telephone goes Green, Green, Green, and I Pink it up, and say, 'Yellow, this is Mujibar.'"

Mujibar now works as a technician on the Bell Sympatico Help Desk.

No doubt you have spoken to him.

[LCHIEN]

There was an internet news article. Some installer working for one of the big telecommnications comapnies was installing a DSL or satellite or something at a guys residence. He needed help and called his own company's help desk. After being on hold for an hour he fell asleep while waiting and the homeowner videotaped him catching zz's on the couch.

This video was posted in a blog complaining about bad service and the company fired the installer.

PS 6/27 here:
http://gizmodo.com/gadgets/home-ente...uch-182440.php

[JR]

... and the company fired the installer.

That's the part that gets me. Their customer service is so bad that their own people can't cope. So they fire the tech - like that's going to solve the problem.

Nitwits.

JR

[bigsteel15]

Toronto...That Ps me off

I don't think that should say Toronto. That is just not fair!!

It should say Surrey(British Columbia).

As a former resident, I can vouch for that.

[mater]

Mujibar said, "The telephone goes Green, Green, Green, and I Pink it up, and say, 'Yellow, this is Mujibar.'"

Mujibar now works as a technician on the Bell Sympatico Help Desk.

No doubt you have spoken to him.

Yes I have. He also works for my cable company when I call them on their local number. Neither of us can understand the other.

[scorrpio]

He works at Dell too. A while ago, when I was the net admin/PC support for a department at Citibank, I once had to call Dell's tech support cause I needed to install an extra hard drive, and the CD drive was one of those 'zero markings' things that provided no clue as to manufacturer and more importantly, jumper configuration - and I needed to set it to 'slave'. After a long wait (on a major corporate account, mind you), I got their tech on the line. After listening to me explain what I need, he said: 'Oh, you hev poblem wid CD drive - vee send you new CD drive'. I tried to explain again that there was no problem, and I just needed the jumper config. The reply was: O-key, vee send you new CD drive.

New drive arrived overnight - gotta love corporate service. Same exact no-name, zero markings piece. I did not bother calling - I opened one up, looked for chip makers, and went with my gut feeling. Turned out right.

And yeah, I also heard that Comcast sucks big time. Cablevision is so far so good.

[bigsteel15]

Note of interest.
HP has their major help call center here in Edmonton.
Dell is just now opening one that will employ about 300 people.
With the energy industry going the way it is you can imagine the quality of people that will be sitting at those desks.
There isn't a gas station, convenience store or fast food chain around that doesn't have help wanted signs out.
My favorite Italian grocer has had to delay opening a second branch closer to my place by 3 months because they haven't been able to find suitable people.