I bought the Dewalt Dado set from Woodcraft last Dec and was cutting some dados Thursday and after getting the right width I was removing the blade and noticed something black in the sawdust. Some of the carbide tips had broken off of one blade. I couldn't find anything the blade could be hitting so I packed it up and went to Woodcraft. I didn't have a receipt and as I was telling what happened I ask could they do anything about it. I was told to get another one or I could get a refund. No one there had opened the case at this point so I ask them to open it and look at the blade.Their response was " there is no need to look at it. I trust you are telling me the truth " I like doing business with people like that.
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Although I enjoy shopping at Woodcraft, that's the only area that I have found lacking at mine. Thay won't take anything back unless you bring your receipt, your lawyer, and a note from your mother. That, and the fact that they want to charge DOUBLE for a sheet of 1/2" MDF than what they get for a sheet of 3/4". More money for less material. They won't attempt to explain it, except to admit that they rely on their computer, rather than simple logic.
...eight, nine, TEN! Yep! Still got all my fingers! -
I see you're in FL. That wouldn't be the one in Casselberry you're talking about would it? I can tell you they wouldn't take it back.
The owner fired the manager because he let a customer use a Woodcraft 10% coupon on a $2000+ multi-router. It wasn't an exclusion and the customer had to argue for it but the manager gave it to him. Too bad he lost his job over it for making "poor business decisions".Brian
Holbren, Whiteside, LRH, Ridge, Tenryu, Norton
"BT310" coupon code = 10% for forum members
www.holbren.comComment
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anyone reading thie forum knows these hungry woodworkers are looking for DEALS.
Loring in Katy, TX USA
If your only tool is a hammer, you tend to treat all problems as if they were nails.
BT3 FAQ - https://www.sawdustzone.org/forum/di...sked-questionsComment
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As a matter of fact, it IS the one in Casselberry.Originally posted by Holbren...eight, nine, TEN! Yep! Still got all my fingers!Comment
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I use the Casselberry Woodcraft as a store of last resort. I enjoy going to the seminars there, but unless there is a great bargain, i won't shop there. I will look and touch, but then order from the web and pay a normal price for it. And I have to agree with Brian, the owner is not the most customer service friendly person I know. That is, unless your going to spend 2 or 3K in his store.George AKA Rounder
"Amarillo Slim, the greatist proposition gambler of all time held to his father's maxim; You can shear a sheep many times, but you can skin him only once."Comment
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Not if I can help it...Originally posted by Rounder...eight, nine, TEN! Yep! Still got all my fingers!Comment
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I agree, Ken. Paul and Brenda, along with the rest of the staff are all top grade.
kComment
LCHIEN
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