I've got to make a comment on the forum about the service and support from my local Woodcraft store in Tulsa and Jet tools. I posted on here a few weeks ago about my motor on my Jet 1014 running backwards. I talked to Greg, the manager of our Tulsa Woodcraft, and he said it couldn't do that. I told him I'd bring the lathe in and let him see it for himself if he'd like. He laughed and said that wouldn't be neccesary. He looked up my purchase and noticed I still had three months left on my warranty; called Jet and explained to them what was going on. The Jet rep told him it couldn't run backwards. Greg told them I spend too much money with them to argue with, so the Jet rep suggested he charge me for the "extra" feature (jokingly of course). Long story short, my new motor arrived yesterday (I was expecting a 6 week wait). The Jet rep said to continue using the existing motor as long as it ran acceptably and didn't make odd noises or overheat.
Just wanted to share a good support experience, it seems most folks don't get enough of 'em.
Just wanted to share a good support experience, it seems most folks don't get enough of 'em.
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