I bought the Freud jigsaw 3 years ago during one of Amazon.com's big markdowns. I have used it maybe three or four times since new for perhaps 30 minutes total operational time. Two weeks ago I used it for about 15 seconds when it just stopped in the middle of a cut. Nothing. So I sent it back to Freud to have them look at, even though the saw only has a one year warranty. Because it obviously looked like it had barely been used, Freud repaired it as if it were under warranty and shipped it back to me. Cost me a total of $10 for shipping in all. I still do not know what was wrong with it, but I wanted to relay good customer service to others as it is so rare these days. Of course, you could argue that a high quality tool should not fail after 30 minutes of use. That is a whole separate issue.
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It's too bad you had a problem with your jigsaw but unfortunately snit happens to even the best of companies. The couple of dealings I've had with Freud Customer Service both ended up very positively. Freud definitely stands behind their products._________________________
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