Shopvac "Gold Service" strikes again

[newood2]

They sent me a replacement caster for one that broke accidentally, without cost or shipping.
I complimented the customer service clerk on their topnotch service and gave her a shoutout from the woodwork family on the forum.
She was very appreciative, commenting that "it is good to hear that once in a while.
I told her she earned it.

newood2

[cgallery]

Just going to reiterate that I've also had very excellent service from Shop Vac. Always above and beyond.

[Woodwerker]

Great to hear. I have a few shop vacs, and when I buy my next vac it will be a shop vac!

[thrytis]

I would buy shopvacs just for their service! My motor died a few months over the 5 year warranty. I contacted them to see if there was a hidden fuse or something easy to check, and they sent me a replacement motor.

[Larryl]

Always good to hear good news about a maufacter. I have a 7 year old Shop Vac and the only thing I have had to do is clean out the switch about every 1-2 years. I'll definatly replace it with another Shop Vac.