Overall, I'm quite happy with Kaiser, my HMO. $10 copay ($50 for ER), GP available within a few hours, specialist within a couple weeks, faster in emergencies. Followup visits are often free. Doctors are skilled, caring, responsive. MD can send Rx over PC downstairs to the pharmacy, where it is only a 10 minute wait to pick it up, for $5. I can email my doctor and get a reply with 24 hours. My records are online, so I can check how my latest cholesterol figures compare with a year ago (as can my doctor, on his PC). With my private coverage, the lab work was outsourced, and findings transmitted in paper format to me and my doctor. My Kaiser copay receipt shows my innoculation status (gotta make time to get that tetanus booster!). Flu and similar vaccines are free, with drop-in access during their seasons.
Drawbacks are mainly that care is "rationed" . . . you won't hear about the expensive treatment unlikely to work for you, or even about a more expensive but more convenient treatment (e.g., they'll offer a monthly injection rather than daily transdermal medication). You have to move up a food chain . . . GP refers you to a specialist, and sometimes you need to push for the referral. All in all, after years of hassling private insurers about practically every bill for our family of 4, and having half a file drawer filled with paperwork ("Submitted", "Being Disputed", "Resolved"), it is such a relief to just show up at Kaiser with the ID card and $10, wait the same 15 minutes I did on private insurance before seeing my doctor, stop by the pharmacy downstairs, and get on with my life!
It is probably true that quality of care is suffering somewhat as doctors are forced to see more patients. My MD said he'd been told he'd have 2000 patients when he signed on, and is up to 2500 already. This is not true just of HMOs. I don't find that I get any less time or attention from the Kaiser MD than I did from the private insurance one. I DO get less time chatting with the receptionist about my insurance coverage and the weather; said receptionist tended to handle patients for only a couple private doctors rather than for a dozen as at the HMO. Inefficient office overhead, to my mind.
Drawbacks are mainly that care is "rationed" . . . you won't hear about the expensive treatment unlikely to work for you, or even about a more expensive but more convenient treatment (e.g., they'll offer a monthly injection rather than daily transdermal medication). You have to move up a food chain . . . GP refers you to a specialist, and sometimes you need to push for the referral. All in all, after years of hassling private insurers about practically every bill for our family of 4, and having half a file drawer filled with paperwork ("Submitted", "Being Disputed", "Resolved"), it is such a relief to just show up at Kaiser with the ID card and $10, wait the same 15 minutes I did on private insurance before seeing my doctor, stop by the pharmacy downstairs, and get on with my life!
It is probably true that quality of care is suffering somewhat as doctors are forced to see more patients. My MD said he'd been told he'd have 2000 patients when he signed on, and is up to 2500 already. This is not true just of HMOs. I don't find that I get any less time or attention from the Kaiser MD than I did from the private insurance one. I DO get less time chatting with the receptionist about my insurance coverage and the weather; said receptionist tended to handle patients for only a couple private doctors rather than for a dozen as at the HMO. Inefficient office overhead, to my mind.
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