Recently I had a Stanley pneumatic nail gun break due to the failure of a major internal part after some minimal use. Their customer service department was very polite and even sent some free 0-rings, but the upshot was that they did not carry parts for the model of Stanley nailer that I had purchased, just two years earlier. I suspected that I had a product that had been branded by them, but not manufactured and hence supported by them.
Since my nailer was now destined for the landfill anyway, I thought I might send them a letter and explain my frustration.
A week after my letter to one of their corporate officers, I received a nice email and a new 16 gauge Bostitch / Stanley nailer that works like a dream on trim and molding. My faith in American tool companies was restored.
On a related note, the second defective Harbor Freight brand pin nailer that I purchased for $19.00 goes back tonight. If you factor in the cost of nails and my trouble, it was hardly a bargain and I’ll just get my money back this time. Think I’ll buy a Bostitch / Stanley; they make a nice 23 gauge model.
Sometimes quality trumps price and the older I get the more I think that way.
Since my nailer was now destined for the landfill anyway, I thought I might send them a letter and explain my frustration.
A week after my letter to one of their corporate officers, I received a nice email and a new 16 gauge Bostitch / Stanley nailer that works like a dream on trim and molding. My faith in American tool companies was restored.
On a related note, the second defective Harbor Freight brand pin nailer that I purchased for $19.00 goes back tonight. If you factor in the cost of nails and my trouble, it was hardly a bargain and I’ll just get my money back this time. Think I’ll buy a Bostitch / Stanley; they make a nice 23 gauge model.
Sometimes quality trumps price and the older I get the more I think that way.
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