Probably something like how it went You Tube
First Tech Support Call
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That version cuts off the ending. You don't get to see the instruction manual that was created for the book. Try this link.
pilot fish ahoy
RussComment
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Really good. The only thing I would add is the customer asking the tech to repeat every other sentence because he can't understand what he said. At least, that has been my reality in this situation.You don't need a parachute to skydive, you only need a parachute to skydive twice.Comment
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