Lowe's rant

[Ed62]

LOML and I went to Lowe's to buy some faux wood blinds. We need enough for 8 windows. We looked at the display models, but there were no prices to be seen. I asked one guy if he worked in that department. He told me he didn't, but he would get someone to help us. He called someone on the phone. After waiting 10 minutes for someone to show up, we left. I said if they don't want our business, they're not the only kid on the block.

When we left, I began to think about all the cutbacks everyone is seeing in stores. Sure, they have to keep labor and other costs down to survive today, but at the expense of losing customers? We were ready to buy. Seems like a catch 22 for them.

Ed

[Uncle Cracker]

Unfortunately, Lowes is probably operating under the assumption that, in most cases, they will be your first or second choice, no matter how lax the service... They should look at what happened to HD while they were on that same kick...

[drillman88]

The local Lowes has always had real good service and fairly knowledgable sales people.I like doing business with them.The only problem with them is I only live 1/2 mile away.

The HD on the other hand had to go to trouble to find the most incompetant people within a 25 mile radius to hire.They had to hire scouts and pay them to recruit the morons who work there.I only go there when I absolutely need to.Then I end up mad before I get out of the store.

The last time I went there I needed a couple of 2x10x10' syp boards.There were none on the lower shelf they were 3 tiers up.I asked the guy to get some down for me.He said it was store policy that he couldnt move lumber until 2 o'clock.It was 1:45 and I had to go somewhere.I said look just grab a lift and let me get a couple.It was like I had asked him to do something criminal.I just walked out.I have no patience for this.

[Hellrazor]

The local Lowes stinks here. They used to have 2 people working in the tools area. But for the last 3 years or so NOBODY works in that department. So that makes it entertaining if something is out of stock or missing.

[jussi]

I had a similar experience at Lowe's and it's orange cousins. I don't have the patience to type all of my experiences but needless to say it's similar to yours. It seems like more and more of them are incompetent and know almost nothing about the department they work in. It's become the case that I know the 2 or 3 actual knowledgeable employees at my local borg and if I have a question I ask them or don't bother.