Good service is not dead

[dgee28]

Hi Everybody,

This is my experience with Eurekazone, they made nice saw guides and accessories. www.eurekazone.com

Like many people, my garage is full of “stuffs” that I don’t have enough room for the table saw. After reading comments and watching videos on the internet, I ordered the Smart Guide w/ a fence from Eurekazone.

It arrived within 10 days. When I tried to put the guide together, I found the fence is a little tight on one of the sections. I’m pretty sure I can adjust it to fit. I send an e-mail to Eurekazone to find out the best way to adjust the fence. I got an e-mail back the same day. They said sorry that I’m having problem and they will send out a complete replacement set for me to pick and choose to my satisfaction. I was surprised and happy to hear that. Any rate, the replacement guide came in 7 days and everything worked perfectly. I kept the replacement guide and returned the original guide.

I don’t normally write to the forum about purchases, but I think for the exceptional service, Eurekazone deserved a mention.

David

[BobSch]

Glad to hear there's another company offering great service. I've noticed over the last couple of years that woodworking companies, in general, seem to have the right idea when it comes to customer relations.

[LinuxRandal]

I bought from one of his resellers, that is now defunct in 2004 (they were THE draw at our local woodworking show). I bought more from him when I found him on Ebay. I actually just spoke to him today (as well as George). Eventually the business will grow, but I hope he is able to keep the small business like attitude. I have received emails from him on a Sunday evening, to being able to call him on the phone and ask some prepurchase decissions (buy x, y, or ....).


The ONLY reason I still have the BT, is depth of cut. For my work style and the projects I and LOTS of homeowners do, I believe the guide is a better way to go. I am still tempted to replace my BT with a contractors Sawstop though, since it may end up at a relatives (with kids) farm.

[Uncle Cracker]

You are right... Good service is not dead. But hardly a week goes by that somebody doesn't give me the idea that it's critically injured... Glad your experience was a good one.

[Ed62]

You are right... Good service is not dead. But hardly a week goes by that somebody doesn't give me the idea that it's [B]critically injured[/B

You got that right. It's always good to hear about the ones who actually care about their customers. They seem to be few and far between.

Ed

[rja]

I had a Dremel 395 rotary tool that died. It was not out of warranty but I could not find the HD sales slip from when I bought it. I boxed it up and sent it to Dremel for repair and told them I could not find the sales slip. They sent back either a new or carefully reconditioned 395, a letter of apology for the failed tool and a flap wheel (of which I use a lot). The packing slip said no charge. I think Dremel has some of the best customer service around. When I buy a scroll saw (maybe in the next 6 mos. or so) it will be a Dremel.