Tweet
Okay, i guess i just need to vent some, plus i cant believe amazons return options.
Anyway, i ordered my PM2000 last month, and due to EGL shipping misplacing a box, and the delivery company (diamond freight) not wanting to deliver until they had all the boxes, i waited two extra weeks.
Diamond finally notified me that they had both boxes, and would deliver it. So i took delivery and guess what, no second box, which is the rails. I asked the driver and he said he only had one pallet and he was sure he didn't have a second.
So i called Diamond, who called EGL, who called Amazon, and then they reversed the call order back to Diamond, who said I needed to call Amazon, as I only bought a table saw and not rails.
Anyway, I call Amazon, who says that since it was a large item, they would need a specialist to look into in and it would take a few days. Yesterday I got an email from "Derrick" who said they didn't stock replacement parts and if a part was missing from the package, i needed to call Powermatic.
So I called powermatic, who informed ,me that since it was a missing box, and not a part, i needed to call amazon, as they had to handle it since they ordered it. She gave me the same 800 that i always call.
So i called amazon, and explained it all again to a nice woman on the phone, who said that she would ship me a new saw, and i could send the new one back. I told her that all i needed was the rails and the thing weights 700lbs, so can they just send me the rails. She says no problem, we don't mind the return shipping, we will send you a label, just tape it to the box and drop the box off at the post office. I tell her again, that it weighs 700lbs and if i put it out by the mail box the post man will go postal. She fills out another form, and tells me in 2 days some one will call and get me the rails.
Guess what, a few minutes ago, i get the same email stating that they don't have any parts, and I should call Powermatic, and they will send them. This time it was from "Dierdre". I guess i am working through the names that start with "D"
So I called again, and get another nice women, who has pages of notes on this order, and says the only way to get the fence rails is to send a whole new saw. So I said fine, send me the saw, but how do i get the other one back. She said that was a good question, and when she was finished processing the paperwork, she would include that in an email.
I called Powmatic again to explain what was going to happen, and I guess that solution works for them as well, as Amazon will have to fill a claim with the shipper, so they are ultimately buying two of them. The funny part is that the saw was shipped from Powermatic, and not amazon, so they were the ones too actually have seen both boxes leave the factory.
So all i can tell you about my Powermatic is that it does roll super smooth on the built in castors, and that most Amazon reps have no clue as to what a table saw is. Maybe in another 3 weeks I'll actually get to try it out
Jesse
Anyway, i ordered my PM2000 last month, and due to EGL shipping misplacing a box, and the delivery company (diamond freight) not wanting to deliver until they had all the boxes, i waited two extra weeks.
Diamond finally notified me that they had both boxes, and would deliver it. So i took delivery and guess what, no second box, which is the rails. I asked the driver and he said he only had one pallet and he was sure he didn't have a second.
So i called Diamond, who called EGL, who called Amazon, and then they reversed the call order back to Diamond, who said I needed to call Amazon, as I only bought a table saw and not rails.
Anyway, I call Amazon, who says that since it was a large item, they would need a specialist to look into in and it would take a few days. Yesterday I got an email from "Derrick" who said they didn't stock replacement parts and if a part was missing from the package, i needed to call Powermatic.
So I called powermatic, who informed ,me that since it was a missing box, and not a part, i needed to call amazon, as they had to handle it since they ordered it. She gave me the same 800 that i always call.
So i called amazon, and explained it all again to a nice woman on the phone, who said that she would ship me a new saw, and i could send the new one back. I told her that all i needed was the rails and the thing weights 700lbs, so can they just send me the rails. She says no problem, we don't mind the return shipping, we will send you a label, just tape it to the box and drop the box off at the post office. I tell her again, that it weighs 700lbs and if i put it out by the mail box the post man will go postal. She fills out another form, and tells me in 2 days some one will call and get me the rails.
Guess what, a few minutes ago, i get the same email stating that they don't have any parts, and I should call Powermatic, and they will send them. This time it was from "Dierdre". I guess i am working through the names that start with "D"
So I called again, and get another nice women, who has pages of notes on this order, and says the only way to get the fence rails is to send a whole new saw. So I said fine, send me the saw, but how do i get the other one back. She said that was a good question, and when she was finished processing the paperwork, she would include that in an email.
I called Powmatic again to explain what was going to happen, and I guess that solution works for them as well, as Amazon will have to fill a claim with the shipper, so they are ultimately buying two of them. The funny part is that the saw was shipped from Powermatic, and not amazon, so they were the ones too actually have seen both boxes leave the factory.
So all i can tell you about my Powermatic is that it does roll super smooth on the built in castors, and that most Amazon reps have no clue as to what a table saw is. Maybe in another 3 weeks I'll actually get to try it out
Jesse
Comment