Holbren and Ridge Carbide Customer Service

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  • Jeffrey Schronce
    Veteran Member
    • Nov 2005
    • 3822
    • York, PA, USA.
    • 22124
    #1

    Holbren and Ridge Carbide Customer Service

    While it is no suprise to members of this forum that Brian Holbren provides excellent customer service, I thought I would relay this story.

    Ordered a full kerf Ridge Carbide TS2000 for future delivery of Jet TS. It arrived yesterday but was completely missing one of the teeth. It wasn't in the packaging or anything, so it wasn't like it broke off during shipping or something. One email to Brian and he advised the replacement would be forth coming and he would send label to return defect. Replacement was to come directly from Ridge Carbide in NJ. Got home today and the replacement was sitting on my back porch! Excellent service from both Brian and Ridge Carbide!
    Tags: None
    • Knottscott
      Veteran Member
      • Dec 2004
      • 3815
      • Rochester, NY.
      • 2008 Shop Fox W1677
      #2
      Definitely not surprised that Brian stepped up immediately....good to hear the RC is on top of their CS too. Ironically, this is the first ever CS issue I've ever read about re: a Ridge Carbide blade. Stuff happens, but it better if it doesn't!
      Happiness is sort of like wetting your pants....everyone can see it, but only you can feel the warmth.

        Comment

        • moc
          Forum Newbie
          • Apr 2006
          • 87
          • st. louis
          • bt3100 (Now out of box!)
          #3
          Originally posted by Jeffrey Schronce
          Ordered a full kerf Ridge Carbide TS2000 ... was completely missing one of the teeth. It wasn't in the packaging or anything, so it wasn't like it broke off during shipping or something.
          That last tooth is part of the "TS2000 Accessory Package" and is sold separately.

          *moc

            Comment

            • Ed62
              The Full Monte
              • Oct 2006
              • 6021
              • NW Indiana
              • BT3K
              #4
              Originally posted by moc
              That last tooth is part of the "TS2000 Accessory Package" and is sold separately.

              *moc
              That's a good one.

              Ed
              Do you know about kickback? Ray has a good writeup here... https://www.sawdustzone.org/articles...mare-explained

              For a kickback demonstration video http://www.metacafe.com/watch/910584...demonstration/

                Comment

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