According to snopes.com, th origin is questionable. Possibly a 'real' memo sent out as an insider joke by someone in tech support. Still, some funny reading.
Mouse Balls & Mouse Ball Inspector
If a mouse fails to operate or should it perform erratically, it may need a ball replacement. Mouse balls are now available as FRU (Field Replacement Units). Because of the delicate nature of this procedure, a replacement of mouse balls should only be attempted by properly trained personnel. Before proceeding, determine the type of mouse balls by examining the underside of the mouse. Domestic balls will be larger and harder than foreign balls. Ball removal procedures differ depending upon the manufacturer of the mouse. Foreign balls can be replaced using the pop off method. Domestic balls are replaced by using the twist off method.
Mouse balls are not usually static sensitive. However, excessive handling can result in sudden discharge.
Upon completion of ball replacement, the mouse may be used immediately.
Mouse Balls & Mouse Ball Inspector
If a mouse fails to operate or should it perform erratically, it may need a ball replacement. Mouse balls are now available as FRU (Field Replacement Units). Because of the delicate nature of this procedure, a replacement of mouse balls should only be attempted by properly trained personnel. Before proceeding, determine the type of mouse balls by examining the underside of the mouse. Domestic balls will be larger and harder than foreign balls. Ball removal procedures differ depending upon the manufacturer of the mouse. Foreign balls can be replaced using the pop off method. Domestic balls are replaced by using the twist off method.
Mouse balls are not usually static sensitive. However, excessive handling can result in sudden discharge.
Upon completion of ball replacement, the mouse may be used immediately.
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