My Dish Network Experience
My rant, sorry in advance for the length.
I went with Dish back in Oklahoma about year ago, price was better plus free DVR. Moved and two months later got a critical error on the screen telling me the hard drives were bad (reciever #1)
Called their "lack of" customer service department, go through all the prompts and all the troubleshooting BS like powercycling the reciever and finally get a live person. I explained the issue and again was asked to powercycle the reciever this time with the suggestion of unplugging it from the wall and going through a few of the menu options. Do this and told them what the screen said and the response was "hmm, think you got a hard drive problem" (you think). They blind transfer me to their "advanced techincal support." Here I explain the issue all over again and run through the same troubleshooting BS that I did with the other representative, except the powercycling part. I am told at this point the hard drives are bad and they'll send me another reciever.
2 weeks go by and nothing, call customer service again and I am told it was sent two weeks ago, but because of the Colorado weather it was probably delayed. I give it another week, after getting a package my dad sent from Texas which got to me in 3 days I call Dish back.
There I am told they'll have to track it down before sending me another and to give them 3 more days to locate it. Call back again, (everytime you call you got to go through the stupid prompts). I am told they have not found it yet call back again later. (getting pee'od at this point)
Call back again and was told the same thing, "give a supervisor now." The supervisor takes a look at the account and says, "it was never sent, appears there was problem with the order."
(Reciever #2) Gets to me in three days after talking to the supervisor.
Hook it up, go through the supplied instructions and this one won't record on either of the hard drives both enabled too. It also wouldn't show any program names on the guide.
Call them back, go through all the silliness again only to find out the hard drives were bad on this one too. They are sending another.
(Reciever #3) Arrives three days later, hook it up and now I can record on hard drive 1 (only manually, can't set a time for it to record) and the second hard drive won't do either. (checked and it is enable to record too) However, I can see the programs on the guide now.
Call the igits back! (I say igits, there's a couple of words for them I'd like to use but won't on here)
Get someone on the phone finally and explain the issue, go through all the BS again, including powercycling the stupid thing again. This igit tells me, they will have to submit a request to their engineers to flash the reciever remotely for a different software load and this may or may not fix the problem in 3 to 5 business days, if not they'll send another.
She tells me that it's strange that I am having the same hard drive problems and they cannot send another until they go this route first. I asked her what causes this, the response I got back was it sitting upside down for a long period and being dropped. Knowing that UPS doesn't handle things gently I asked if the shipping process could cause this. She replied yes it could. So I make a suggestion, for them to send someone out with another, she said they could do that but I'll be charged!
Pi$$ed at this point, I ask for a supervisor and explained why, the rep waived the charge after talking to a supervisor and said that a tech would be at my house between 12 and 5 with a new reciever yesterday.
Door bell rings at 12:30, Dish tech standing there reciever-less. He tells me his work order says to come out and check the customer's equipment not to replace it and suggests that I call Dish after he leaves and yell at them. Much to his surprise I call them while he plays around with the reciever, trying to get it to work (he can't either).
On the phone with another rep and he tells me to ask the tech if he can go back to the dispatch center and get one, the tech replies no, it's closed for the weekend. (a bunch of BS if you ask me)
The phone rep tells me he is sending another and it should get here by Wednesday, but they had specific notes on the order to replace it.
On the way out my front door, the dispatched igit tells me he pretty much ignored the order and just figured he needed to come out and reset the reciever.
Now I am waiting for #4...
In short, stay the h$%& away from Dish.
I went with Dish back in Oklahoma about year ago, price was better plus free DVR. Moved and two months later got a critical error on the screen telling me the hard drives were bad (reciever #1)
Called their "lack of" customer service department, go through all the prompts and all the troubleshooting BS like powercycling the reciever and finally get a live person. I explained the issue and again was asked to powercycle the reciever this time with the suggestion of unplugging it from the wall and going through a few of the menu options. Do this and told them what the screen said and the response was "hmm, think you got a hard drive problem" (you think). They blind transfer me to their "advanced techincal support." Here I explain the issue all over again and run through the same troubleshooting BS that I did with the other representative, except the powercycling part. I am told at this point the hard drives are bad and they'll send me another reciever.
2 weeks go by and nothing, call customer service again and I am told it was sent two weeks ago, but because of the Colorado weather it was probably delayed. I give it another week, after getting a package my dad sent from Texas which got to me in 3 days I call Dish back.
There I am told they'll have to track it down before sending me another and to give them 3 more days to locate it. Call back again, (everytime you call you got to go through the stupid prompts). I am told they have not found it yet call back again later. (getting pee'od at this point)
Call back again and was told the same thing, "give a supervisor now." The supervisor takes a look at the account and says, "it was never sent, appears there was problem with the order."
(Reciever #2) Gets to me in three days after talking to the supervisor.
Hook it up, go through the supplied instructions and this one won't record on either of the hard drives both enabled too. It also wouldn't show any program names on the guide.
Call them back, go through all the silliness again only to find out the hard drives were bad on this one too. They are sending another.
(Reciever #3) Arrives three days later, hook it up and now I can record on hard drive 1 (only manually, can't set a time for it to record) and the second hard drive won't do either. (checked and it is enable to record too) However, I can see the programs on the guide now.
Call the igits back! (I say igits, there's a couple of words for them I'd like to use but won't on here)
Get someone on the phone finally and explain the issue, go through all the BS again, including powercycling the stupid thing again. This igit tells me, they will have to submit a request to their engineers to flash the reciever remotely for a different software load and this may or may not fix the problem in 3 to 5 business days, if not they'll send another.
She tells me that it's strange that I am having the same hard drive problems and they cannot send another until they go this route first. I asked her what causes this, the response I got back was it sitting upside down for a long period and being dropped. Knowing that UPS doesn't handle things gently I asked if the shipping process could cause this. She replied yes it could. So I make a suggestion, for them to send someone out with another, she said they could do that but I'll be charged!
Pi$$ed at this point, I ask for a supervisor and explained why, the rep waived the charge after talking to a supervisor and said that a tech would be at my house between 12 and 5 with a new reciever yesterday.
Door bell rings at 12:30, Dish tech standing there reciever-less. He tells me his work order says to come out and check the customer's equipment not to replace it and suggests that I call Dish after he leaves and yell at them. Much to his surprise I call them while he plays around with the reciever, trying to get it to work (he can't either).
On the phone with another rep and he tells me to ask the tech if he can go back to the dispatch center and get one, the tech replies no, it's closed for the weekend. (a bunch of BS if you ask me)
The phone rep tells me he is sending another and it should get here by Wednesday, but they had specific notes on the order to replace it.
On the way out my front door, the dispatched igit tells me he pretty much ignored the order and just figured he needed to come out and reset the reciever.
Now I am waiting for #4...
In short, stay the h$%& away from Dish.
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