And The Saga Continues.....
Posted this a month ago to the day:
http://www.bt3central.com/showthread.php?t=23545
I shipped the replacement back the day after I posted that. Got the replacement for the replacement yesterday. Yep, that is correct, yesterday. This was after I called last week because it never showed up. rep said 'we know, we had a bad address - we figured you'd call us when you didn't get it'. Keep in mind they've already shipped me 1 radio and an RMA at this point....
This unit powers on (an improvement) but doesn't detect the antenna. 
Called customer service. Told her I needed to speak to her supervisor. Said I needed either a voucher to go the store to get a NIB radio or a different model of = value. I was tired of getting reconditioned replacements that don't work. Rep said the supervisor would have to call me back - 24 to 48 hrs. I said ok, give me the case number. She said they track by phone #. I checked and they had the wrong one... I am calling them again tomorrow.
Don't ever, ever buy an Xact product. (they make phones and other stuff too). Product quality is exceeded in crappiness only by their customer service which is on the poor side of non-existent.
http://www.bt3central.com/showthread.php?t=23545
I shipped the replacement back the day after I posted that. Got the replacement for the replacement yesterday. Yep, that is correct, yesterday. This was after I called last week because it never showed up. rep said 'we know, we had a bad address - we figured you'd call us when you didn't get it'. Keep in mind they've already shipped me 1 radio and an RMA at this point....
This unit powers on (an improvement) but doesn't detect the antenna. Called customer service. Told her I needed to speak to her supervisor. Said I needed either a voucher to go the store to get a NIB radio or a different model of = value. I was tired of getting reconditioned replacements that don't work. Rep said the supervisor would have to call me back - 24 to 48 hrs. I said ok, give me the case number. She said they track by phone #. I checked and they had the wrong one... I am calling them again tomorrow.
Don't ever, ever buy an Xact product. (they make phones and other stuff too). Product quality is exceeded in crappiness only by their customer service which is on the poor side of non-existent.