What a difference in customer service....
Called Xact a month ago because LOMLs sat. radio was broken - FM transmitter not working. To make a painful story short, after multiple calls and calling the store for a copy of the receipt and shipping the old unit back I finally got a warranty replacement radio last week that will not power on. Another call and I am waiting for a shipping label and RMA# to return it to get yet another one.
Called PetSafe to get a replacement transmitter for the dogs' wireless fence. Transmitter says broken fence, my ohm meter sees continuity. Anyway, the rep wants to know how long I've had it. I said about a year, maybe a little more. He then says well then I will send you a new one it should get there Thurs or Fri. I ask how much, he says free, you are still in warranty.
Called Xact a month ago because LOMLs sat. radio was broken - FM transmitter not working. To make a painful story short, after multiple calls and calling the store for a copy of the receipt and shipping the old unit back I finally got a warranty replacement radio last week that will not power on. Another call and I am waiting for a shipping label and RMA# to return it to get yet another one.
Called PetSafe to get a replacement transmitter for the dogs' wireless fence. Transmitter says broken fence, my ohm meter sees continuity. Anyway, the rep wants to know how long I've had it. I said about a year, maybe a little more. He then says well then I will send you a new one it should get there Thurs or Fri. I ask how much, he says free, you are still in warranty.
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