HDT - Black Friday Sale

[heavydutytools]

Hey Mike,

Is it safe to assume the same for my order as well? I entered my CC information and got an order pending email. For the future, how do I "finalize" an order? Is there something to do after entering the cc info?

Thanks Mike.

At least 1/2 the orders that were cancelled were due to credit card declines. Many of these were due to address verification mismatches , a couple of wrong digits will flag the order. An order is finalized when payment is submitted and we get confirmation from Authorize.net that the order is "paid" . This generally happens in a minute or less. When the status of your order is automagically updated to "paid" from the card processor , you will get the same type of mail that would happen if you got a cancelled email. We generally wait a couple of weeks or more before cancelling pending orders because the customer can resubmit payment if they would like. Yesterday , we were inundated with pending orders - 176 I think - it was clogging up everything. We do not cancel orders for the sake of it

[Ishmel]

Hey Mike,

Is it safe to assume the same for my order as well? I entered my CC information and got an order pending email. For the future, how do I "finalize" an order? Is there something to do after entering the cc info?

Thanks Mike.

[heavydutytools]

Hello jessrice Your order was never finalized and forwarded to Authorize.net. We cancelled pending orders yesterday after they sat pending for a couple of hours - some were declines,some were unfinalized , some were avs mismatches. I do not think I mentioned it over here , but over on Woodnet I had mentioned we would cancel pending orders in short order to give more people a chance. The way our cart is set up , a pending order ties up stock for as long as it shows pending.

[jessrice]

I got a cancelled order for a 6 piece dewalt set i forgot i ordered back in October today as well. I checked wiht my CC company and they said there wasnt ever an attempted purchase for that amount, so i know it wasnt declined.

Perhaps he is having trouble with his CC processor and is cancelling orders thay arent finished fast enough, although a month would seem plenty long in my case.

Oh well, i guess if i forgot i ordered it i really didnt need it to begin with, but that doesnt help you guys that got cancelled.

Maybe he will check in like he normally does and get back with us,

Jesse

[MBG]

I went on a little after the mad rush and ordered a 5625 and seems like it took??? Just went on HDT's site (6:30 PM CST) and it still will let you add the 5625 to your cart for $190.

[dfstrasser]

That's weird. I entered my cc information, and got a confirmation that my order was pending, then canceled.

Same thing happened to me. I replied to the cancellation e-mails asking why, but have yet to get a response.

[Al Garay]

No problems with my 3 orders.

[Ishmel]

That's weird. I entered my cc information, and got a confirmation that my order was pending, then canceled.

[dfstrasser]

I placed 3 seperate orders this morning and all three were cancelled. One was for the 5625 router that still shows stock.

[Ishmel]

Mike,

I ordered the milwaukee 16 gauge nailer, but my order was canceled. Did I screw something up?

d

[autiger1]

Great Price on the Big Milwaukee Router

Milwaukee 5625

At $190 - that is a great price if you need a workhorse of a Table mounted router. It is a bit big for free hand work. Looks like they are still in stock. I have one...so tough to pull the trigger on #2.

I wanted the Bosch Colt laminate trimmer...but they went fast.

Happy Black Friday.

Tom

[Stan]

Evidently too much activity on the server. Only looking for one item, and by the time it tried to add it to the cart -- was too late. Course it took over 15 minutes the first time I tried to add it to the cart, so I refreshed the screen -- tried to add again -- none available by that time.

Oh well, maybe next time. Thanks for the offers at great prices though.

[heavydutytools]

I know that server, it's the Pony Express, only it's pony died!

I need to a better email platform

[LinuxRandal]

The emails are going out now - I have the slowest mail server software in the world .

I know that server, it's the Pony Express, only it's pony died!

[heavydutytools]

I can't get to the website neither. It's telling me:
You are not authorized to view this page


Was there a notice sent out about the Black Friday Sale?? I never saw it / got it. I have received some of your others email notices, last one a couple of weeks ago (give or take a month).

The emails are going out now - I have the slowest mail server software in the world .

Depending on which browser you are using and whether or not it is set to show friendly http error messages - you may just get a 403.6 error or the text that basically says - HDT closed until 8:30 am Friday in preparation