Every issue I've ever had with a Festool product is directly related to plastic parts and sub-zero temperatures in the upper Midwest
On Saturday morning I was moving my Festool STM-1800 into the high school wood shop for the annual robotics course build. I caught a wheel in an ice rut in the parking lot, it turned sideways and the plastic hub shattered.
The call to Festool was less than 3 minutes and the replacement is on its way, free of charge, but in the meantime, I had a functional spare in the shop.
On Saturday morning I was moving my Festool STM-1800 into the high school wood shop for the annual robotics course build. I caught a wheel in an ice rut in the parking lot, it turned sideways and the plastic hub shattered.
The call to Festool was less than 3 minutes and the replacement is on its way, free of charge, but in the meantime, I had a functional spare in the shop.
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