I know someone who work at sears. Well at least he used to. havent talked to him a couple years. He always said their motto is customer satisfaction guarenteed! He gave me some crazy examples.
A woman comes into the store with some shoes. they were wore out. She said she wanted to return them. After arguing and fianlly getting the store manager she walked out with new shoes.
Another time someone brought in a computer. (he fixes them for sears) he didn't deal with customers though. He just fixed them. Anyhow they said it doesnt work and they wanted to return it. It was about 2 years old. everything was old and outdated.no additional prodcut replacement anything. After about 30 minutes of screaming at the store manager they walked out the door with a new computer.
He said that was common at all sears and didn't know how they made any money. He got paid by sears and the companies whos computers he fixed under warenty like HP, Compaq etc....
This was in California and Ive never tried to replace something that I actually wore out from reasonable wear and tear but I guess its possible. Always speak to the STORE manager not the department manager.
A woman comes into the store with some shoes. they were wore out. She said she wanted to return them. After arguing and fianlly getting the store manager she walked out with new shoes.
Another time someone brought in a computer. (he fixes them for sears) he didn't deal with customers though. He just fixed them. Anyhow they said it doesnt work and they wanted to return it. It was about 2 years old. everything was old and outdated.no additional prodcut replacement anything. After about 30 minutes of screaming at the store manager they walked out the door with a new computer.
He said that was common at all sears and didn't know how they made any money. He got paid by sears and the companies whos computers he fixed under warenty like HP, Compaq etc....
This was in California and Ive never tried to replace something that I actually wore out from reasonable wear and tear but I guess its possible. Always speak to the STORE manager not the department manager.
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