I went to my bank last week to see about refinancing my existing variable APR home equity line to a lower fixed rate. I figured they could just flip it. Nope. Had to reapply for a loan I already had.
I made them get a manager in the loan dept on the phone and threatened to go to another bank before I gave up and went back through the application process. Today the loan dept called and approved me but wanted closing costs and few other fees. I told them to stuff it, I had 2 other offers from places that want my business and would waive the fees. I lied, but the rep said she'd 'see what she could do'. Called back a few minutes ago to say they'd waive all closing costs and fees.... No idea why the bank makes it so friggin' hard.
I made them get a manager in the loan dept on the phone and threatened to go to another bank before I gave up and went back through the application process. Today the loan dept called and approved me but wanted closing costs and few other fees. I told them to stuff it, I had 2 other offers from places that want my business and would waive the fees. I lied, but the rep said she'd 'see what she could do'. Called back a few minutes ago to say they'd waive all closing costs and fees.... No idea why the bank makes it so friggin' hard.

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